TECHNICIAN

• Job locations are accessible by MRT (Orchard Area)

· To perform troubleshooting ,inspections and examinations, troubleshoot as per customer’s complaints or upon actual diagnostic.

· May require to Contact customer via phone Call/Whatsapp/SMS to provide quotation for out of warranty repair and update repair status should there be additional fault or for fault verification.

· To repair and replacement of defective parts, components or upgrading softwares to rectify the fault within the expected repair time.

· To conduct maintenance checks to ensure quality and efficiency of devices

· To meet all required repair KPIs.(eg. Repair turnaround time, quality of each repair…etcs)

· Adhere to OEM and Company’s SOP to achieve KPIs and repair processes

· To update all daily repairs into the (including reporting of common faults found during diagnosis or repairs) service repair system.

· Ensure technical table are neat and tidy at the end of the work day.