Telemarketing Executive

Employment Type

Full-time / 6- 12 months Contract
Singapore

Overview

We are looking for a Telemarketer to support outbound calling activities for our company’s services. The role focuses on engaging leads provided by the company, clearly explaining our service offerings, collecting relevant information, and maintaining accurate call records — while handling sensitive information professionally and ethically.

This role suits individuals who are comfortable on the phone, structured in documentation, and disciplined with data confidentiality.

Key Responsibilities

Outbound Calling & Engagement

• Conduct outbound calls to leads provided by the company

• Use approved call scripts to introduce and explain company services clearly

• Engage prospects professionally and address basic queries regarding services

• Escalate qualified leads or enquiries to the relevant internal team

Product & Service Understanding

• Develop a clear understanding of company services in order to explain them accurately

• Be able to describe service scope, value proposition, and next steps confidently

• Stay aligned with updated scripts, offerings, and messaging

Information Collection & Documentation

• Record call outcomes, notes, and lead information accurately in CRM or tracking systems

• Gather required information during calls in a structured manner

• Ensure data captured is complete, accurate, and relevant for follow-up

Data Protection & Integrity

• Handle all personal and sensitive information with strict confidentiality and integrity

• Comply with PDPA requirements and internal data protection policies

• Follow ethical calling practices and avoid misrepresentation

Requirements

Experience & Skills

• Prior experience in telemarketing, call centre, sales support, or customer outreach preferred

• Strong verbal communication skills and phone confidence

• Able to follow scripts while sounding natural and professional

Work Ethic & Attributes

• Detail-oriented and disciplined in documentation

• Comfortable with repetitive calling and structured workflows

• Professional, patient, and resilient when handling rejections

• High level of integrity when handling confidential or sensitive information

Compliance Awareness

• Basic understanding of PDPA and data confidentiality principles

• Willing to follow company policies and compliance guidelines strictly

Ideal Candidate Profile

• Comfortable with outbound calls and structured scripts

• Able to understand and explain services, not just read a script

• Trustworthy with sensitive business and personal information

• Organized and consistent in recording call data