The Ritz-Carlton Club - Manager (Executive Club)

Company Overview

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create exceptional luxury experiences. The Ritz-Carlton, Millenia Singapore offers iconic views, a renowned art collection, Michelin-star dining, and Southeast Asia's first exclusive partnership with EPICUTIS®, pharmaceutical-grade, science-backed skincare in the spa.

Job Summary

The Club Manager oversees daily operations of The Ritz-Carlton Club Lounge, ensuring personalized luxury service, leading the team, managing food and beverage offerings, and driving operational excellence focused on service quality, guest recognition, and financial performance.

Responsibilities

• Lead daily Club Lounge operations to deliver The Ritz-Carlton Credo and Three Steps of Service standards consistently
• Build and maintain meaningful relationships with VIP and returning guests by recognizing preferences and anticipating needs to create memorable experiences
• Provide hands-on coaching and guidance to the team to uphold exceptional courtesy, efficiency, and service consistency
• Oversee all food and beverage services, including afternoon tea, evening hors d’oeuvres, and wine service, ensuring impeccable presentation, hygiene, and food safety
• Monitor and control food and beverage costs and inventory to achieve revenue targets and manage expenses without compromising quality
• Collaborate with the Culinary team on menu planning and presentation, and coordinate with Rooms Division for guest recognition, arrivals, and departures
• Address guest concerns promptly using effective problem-resolution techniques to ensure full satisfaction and recovery
• Maintain the Lounge’s ambiance, cleanliness, and appearance to reflect a refined, luxury residential environment
• Foster a positive work culture by supporting employee engagement, recognizing performance, and encouraging professional development

Preferred competencies and qualifications

• Leadership experience in luxury hospitality or guest-service-driven industries such as upscale restaurants, cruise lines, or airlines
• Strong knowledge of food and beverage operations, including confidence in wine service and etiquette
• Skilled at motivating and developing teams to achieve high service and performance standards
• Financially savvy in managing costs, streamlining operations, and improving efficiency
• Highly organized, detail-oriented, and proactive in anticipating guest and operational needs
• Exceptional interpersonal and communication skills in English; additional languages are an advantage for enhancing guest interactions
• Flexibility to work varied schedules including weekends, evenings, and peak periods
• Attributes including guest-focused passion, professionalism with warmth and confidence, calmness under pressure, collaborative leadership, and creativity in improving service delivery and operations