Visitor Services Officer

Job Responsibilities

• Handle visitor enquiries via phone, email, and booking platforms professionally
• Manage and update booking records accurately
• Coordinate with visitors on required forms and visit details
• Register visitor information in the system before scheduled visits
• Arrange tour schedules and coordinate guide assignments
• Receive and escort visitors, ensuring smooth entry and exit procedures
• Brief visitors on protocols and site guidelines
• Manage and track equipment
• Collect visitor feedback after tours
• Maintain records of visitor attendance and data
• Prepare weekly and monthly reports
• Perform daily opening and closing checks of facilities and systems

Requirements

• Minimum GCE ‘O’ Level or equivalent qualification
• Competent in Microsoft Office (e.g. Excel, email)
• Meticulous with strong attention to detail
• Able to work independently and manage multiple tasks

Employment Details

• Working Hours: Mon–Thu (8:30 AM – 6:00 PM), Fri (8:30 AM – 5:30 PM)
• Work Location: Central

Additional Information

• Candidates must undergo and obtain clearance before starting work