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Web Support Specialist

salary Salary :

$3,000 - 3,800 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.

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Job Description - Web Support Specialist

Key Responsibilities

Technical Support

  • Provide first-level technical support to customers via phone, email, remote sessions, and ticketing systems.
  • Diagnose and resolve website, hosting, email, domain, and web application issues.
  • Monitor support tickets and ensure timely resolution according to service standards.
  • Escalate complex technical issues to developers and follow through until closure.
  • Assist users with system setup, user account management, and application navigation.

Website & System Maintenance

  • Perform routine website updates, content uploads, and configuration changes.
  • Monitor website performance, uptime, and security alerts.
  • Conduct testing after system updates, bug fixes, and deployments.
  • Maintain backup schedules and support disaster recovery procedures

Requirements

  • Diploma or Degree in Information Technology, Computer Science, Web Development, or a related field.
  • 1–3 years of experience in web support, technical support, or IT helpdesk roles.
  • Basic understanding of:HTML, CSS, and website structureWeb hosting, DNS, domains, and SSL certificatesContent Management Systems (CMS) such as WordPressDatabases (MySQL/MS SQL) and basic SQL queries
  • Familiarity with ticketing systems and remote support tools.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and customer service skills.
  • Ability to manage multiple support requests and prioritize tasks effectively.
Original job Web Support Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

CREATIVE E-WORLD PTE LTD

Creative eWorld is a leading e-solution provider and web publisher. We offer customised and integrated solutions to enterprises to revolutionise their businesses. By merging our innovative technology with our ingenious creativity and e-marketing skills, we provide the solutions required to...

Read more about the company

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