E-Commerce & Platform Operations Executive

We are looking for a proactive, detail-oriented, and customer-focused E-Commerce & Platform Operations Executive to join our growing team.

In this role, you will be responsible for managing the daily operations of our e-commerce platform, supporting merchant onboarding, ensuring smooth platform operations, and delivering an excellent user experience. You will also provide operational support for both online and offline marketing initiatives.

The ideal candidate has hands-on experience with e-commerce platforms, enjoys solving operational challenges, and is passionate about helping businesses succeed through digital technology. Experience in SaaS platforms, customer success, or digital platform support will be an added advantage.

Key Responsibilities

1. E-Commerce & Platform Operations

- Manage the daily operations of the company's e-commerce platform, including product listings, pricing, inventory, order management, and backend administration.

- Maintain accurate and up-to-date product information, images, pricing, and inventory records.

- Coordinate with the Operations team to ensure timely inventory updates, stock movement, and order fulfilment.

- Support merchant onboarding, including account setup, product uploads, backend configuration, and platform activation.

- Provide first-level support to merchants and customers by resolving platform, account, and order-related enquiries promptly.

- Guide merchants and users through downloading, registering, and using the SEAFE App effectively.

- Educate merchants on the key features of the SEAFE ecosystem, AI-powered SaaS solutions, and digital tools that help improve business efficiency and growth.

- Monitor platform performance and proactively identify operational issues or areas for improvement.

2. User Education & Platform Enablement

- Develop user-friendly onboarding guides, FAQs, training materials, and knowledge base documentation.

- Create simple instructional videos demonstrating platform features, merchant workflows, and App functionalities.

- Conduct onboarding sessions, product demonstrations, and basic platform training for new merchants and users.

- Collect user feedback and collaborate with internal teams to improve platform usability and customer experience.

- Stay updated on new platform features and ensure users are informed of relevant enhancements.

3. Marketing & Business Operations Support

- Support the execution of online and offline marketing campaigns, exhibitions, networking events, roadshows, and promotional activities.

- Provide operational support for SEAFE retail stores, merchant events, and business networking activities when required.

- Collaborate closely with the Marketing, Operations, IT, and Customer Success teams to ensure smooth project execution.

- Assist in preparing operational reports, sales support materials, campaign performance reports, and business insights.

- Perform other operational or administrative duties assigned to support business growth.

Requirements:

- Diploma or Bachelor's Degree in E-Commerce, Business Administration, Marketing, Information Systems, or a related discipline.

- Minimum 2–3 years of relevant experience in e-commerce operations, marketplace management, digital platform operations, SaaS, or customer success.

- Hands-on experience managing e-commerce platforms such as Shopee, Lazada, TikTok Shop, Shopify, WooCommerce, or similar systems.

- Good understanding of product catalogue management, inventory control, order processing, and merchant operations.

- Experience with SaaS platforms, CRM systems, ERP systems, or digital platform support is an advantage.

- Comfortable guiding merchants and customers through digital systems with patience, professionalism, and a service-oriented mindset.

- Ability to create user guides, training documentation, and simple instructional videos using tools such as Canva, CapCut, or similar software.

- Proficient in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace.

- Strong organisational, communication, and problem-solving skills with excellent attention to detail.

- Ability to manage multiple tasks and work independently in a fast-paced environment.

- Positive attitude, willingness to learn, adaptability, and a strong sense of ownership.

- Candidates with experience in retail sales or retail store operations will be given preference.

- Proficiency in both English and Chinese is preferred to support our diverse merchant and customer base.

Why Join SEAFE?

At SEAFE, you'll be part of an innovative and fast-growing business ecosystem that empowers businesses through technology, collaboration, and digital transformation.

You'll have the opportunity to work with cutting-edge digital solutions while making a meaningful impact on the success of our merchants and partners.

What We Offer

Career growth opportunities in a rapidly expanding business ecosystem

Exposure to AI-powered SaaS solutions and digital commerce technologies

A collaborative, supportive, and innovation-driven work environment

Opportunities to work on exciting business networking events and strategic projects

Continuous learning and professional development

Be Part of the Future

SEAFE is building an integrated business ecosystem that brings together:

🤝 Business Networking

📣 Brand Marketing

🛒 E-Commerce

🌐 AI & SaaS Solutions

💳 Finance & Payment Technologies

🤝 Business Co-Creation Ecosystem

💎 Digital Asset Incentives

Join us in shaping the future of business by empowering merchants to grow through technology, innovation, and collaboration 电商与平台运营专员（E-Commerce & Platform Operations Executive）

工作职责

1. 电商平台运营

- 负责公司电商平台及后台系统的日常运营与管理，包括商品上架、价格维护、库存更新、订单处理及后台数据管理。

- 确保商品资料、图片、价格及库存信息准确无误，并及时更新维护。

- 与运营团队协调库存管理、商品调拨及订单履约流程，确保营运顺畅。

- 协助新商家完成平台入驻、账号开通、商品上架、后台设置及系统配置。

- 为商家及用户提供第一线平台支持，及时处理平台操作、账号及订单相关问题。

- 指导商家及用户下载、注册及使用 SEAFE App，协助快速熟悉平台操作。

- 向商家介绍 SEAFE 平台生态、AI SaaS 解决方案及各项数字化工具，协助企业提升营运效率及业务增长。

- 持续关注平台运营情况，主动发现问题，并提出优化建议，提升整体运营效率。

2. 用户培训与平台赋能

- 制作简单易懂的系统操作指南、FAQ、培训教材及平台使用手册。

- 制作 App 功能、平台操作流程及商家后台管理等教学短视频。

- 为新商家及用户提供产品演示、平台培训及入驻指导，帮助快速上手。

- 收集商家及用户反馈，与相关团队共同优化平台功能及用户体验。

- 熟悉平台新功能，并协助向商家推广及培训新功能的使用。

3. 市场与营运支持

- 协助执行线上及线下市场推广活动，包括企业分享会、商业交流会、展览会、路演及各类品牌推广活动。

- 根据业务需要，协助 SEAFE 门店及各类商务活动的现场运营与执行。

- 与市场部、运营部、IT 部门及客户成功团队保持紧密合作，确保各项项目顺利推进。

- 协助整理运营报告、销售支持资料、活动成效分析及相关业务数据。

- 完成公司安排的其他运营及行政支援工作。

任职要求：

- 大专或本科以上学历，电子商务、市场营销、商业管理、资讯管理或相关专业优先。

- 具备 2–3 年以上 电商运营、平台运营、SaaS 系统、客户成功（Customer Success）或数字平台相关工作经验。

- 熟悉 Shopee、Lazada、TikTok Shop、Shopify、WooCommerce 等电商平台后台操作及管理流程。

- 熟悉商品管理、库存控制、订单处理及后台数据维护。

- 具备 SaaS 平台、CRM、ERP 或数字化平台运营经验者优先考虑。

- 具备良好的客户服务意识，能够耐心、专业地协助商家及用户使用系统。

- 能独立制作系统操作指南、培训教材及简单教学短视频（如 Canva、CapCut、剪映等）。

- 熟悉 Microsoft Office（Excel、Word、PowerPoint）及 Google Workspace。

- 具备良好的沟通能力、组织能力、问题解决能力及细心的工作态度。

- 能够独立工作，并适应快速发展的工作环境，同时处理多项任务。

- 具备积极主动、责任感强、乐于学习及持续提升自我的工作态度。

- 对 AI 工具、SaaS 系统、数字化运营及电子商务发展具有浓厚兴趣。

- 能以中文及英文沟通者优先考虑。

- 具备零售门店销售或门店营运经验者将优先考虑。

为什么加入 SEAFE？

加入 SEAFE，您将成为快速成长商业生态系统的一员，与团队共同推动企业数字化转型，帮助商家通过科技、创新与资源整合实现业务增长。

在这里，您将有机会接触 AI、SaaS、电子商务及数字平台等前沿技术，与优秀团队共同打造未来商业生态。

我们提供

🚀 快速发展的职业晋升机会

💡 接触 AI、SaaS 与数字商业解决方案

🤝 开放、积极、充满创新精神的团队文化

🎯 参与各类商业交流、品牌推广及大型活动

📚 持续学习与专业成长机会

SEAFE 商业生态涵盖

🤝 商业人脉交流（Business Networking）

📣 品牌营销（Brand Marketing）

🛒 电子商务（E-Commerce）

🌐 AI 与 SaaS 数字解决方案

💳 金融与支付科技（Finance & Payment Technologies）

🤝 商业共创生态（Business Co-Creation Ecosystem）

💎 数字资产激励（Digital Asset Incentives）

欢迎加入熙菲（SEAFE），与我们一起通过科技、创新与合作，赋能企业，共创未来。

工作地点：

📍 新加坡 International Plaza（Tanjong Pagar）