0907 Student Management and Investigation Officer /Bukit Batok

Name of Authority: Princess Elizabeth Primary School

Contract Period: 3 August 2026 to 31 July 2027.

(Excluding school holidays Dec 26 and Jun 27)

Contract Period Option: 1 August 2027 to 31 July 2028.

(Excluding school holidays Dec 27 and Jun 28)

Personnel to be deployed at the following hours:

• Mondays to Fridays: 8:00am to 4:00pm, inclusive of 45 mins lunch break

• Service not required on Saturdays, Sundays and gazetted public holidays

Requirements:

Required Personnel Qualifications, Skills and Experience:

1. Academic Qualifications

• Minimum Higher Nitec or GCE “O” Level with three or more passes, including credit in English Language

2. Work Experience

• Minimum 1 years of experience in similar fields.

• Prior experience in MOE school environment is advantageous

3. Essential Skills:

• Professional and pleasant demeanour

• Experience in conflict management, mediation, student discipline, or case management would be advantageous.

• Familiarity with school systems and student development principles is preferred.

Note: Skills assessment will be based on previous work experience and interview performance (where applicable)

Job Scopes：

The Services required are set out as follows:

1. Student Incident Management

• Respond promptly to student management cases, including:

o Theft

o Physical altercations and fights

o Bullying and cyberbullying incidents

o Vandalism

o Misconduct and breaches of school rules

o Other student welfare and behavioural concerns

• Gather accurate and objective information regarding incidents.

• Conduct preliminary investigations and establish timelines of events.

• Ensure all students involved are treated with fairness, respect, and confidentiality.

2. Investigation and Fact-Finding

• Interview students involved in incidents using appropriate questioning and communication techniques.

• Interview witnesses and other relevant parties to obtain a comprehensive understanding of events.

• Collect and review evidence where applicable, including:

o Written statements

o CCTV footage

o Photographs

o Digital communications and records

o Other relevant documentation

• Identify inconsistencies and clarify information through follow-up interviews.

• Maintain neutrality and objectivity throughout investigations.

3. Documentation and Reporting

• Prepare clear, accurate, and professional investigation reports.

• Summarise findings, evidence gathered, statements obtained, and timelines of events.

• Highlight key concerns, risk factors, and recommended follow-up actions.

• Submit reports to Key Personnel (KPs), Year Heads, HODs, Vice-Principals, or Principal for further decision-making and intervention.

4. Student Engagement and Support

• Build positive relationships with students to facilitate open communication.

• Exercise empathy while maintaining professional boundaries.

• Support students in reflecting on their actions and understanding consequences.

• Work collaboratively with teachers, school counsellors, SEN Officers, and school leaders to support student development and well-being.

5. Collaboration with School Staff

• Provide timely updates to relevant Key Personnel regarding ongoing cases.

• Coordinate with teachers to gather contextual information while minimising disruption to classroom teaching.

• Support school leaders in implementing follow-up actions arising from investigations.

6. Record Management

• Maintain confidential records of incidents, investigations, and outcomes.

• Ensure documentation complies with school policies and data protection requirements.

• Monitor trends and recurring issues and provide reports to school leaders where necessary.

Maxhunt Resource Pte Ltd | EA Licence: 22C1322

Cynthia Lai | Registration No: R25146301