Assistant Centre Manager

Responsibilities:

• Conduct administrative and operational tasks at the centre
• Work towards attaining student sign-up targets and maximise monthly retention
• Liaise with customers and respond promptly to queries
• Resolve any customer grievances in a courteous and professional manner
• Assist with customer payments and maintain accurate files for auditing
• Assist with performance reviews and student promotions
• Update HQ promptly about student enrolment, trial lessons, and student withdrawal
• Handle petty cash at centre
• Safeguarding student welfare and safety
• Ensure the centre is well-maintained with a high standard of cleanliness
• Ensure all classrooms are well stocked with required materials and stationery
• Assist with any other ad hoc projects

Experience and Qualifications:

• Diploma-level qualification or higher
• Minimum 3 years of relevant work experience preferably in Education, Retail, Airlines, or any other customer-centric industries
• Good command of English – both spoken and written
• Kind and nurturing when interacting with children
• Professional and courteous when communicating with parents/guardians
• Excellent organisation skills
• Proficient with MS Office and Excel
• Willing to work both weekends and three weekdays
• Experienced candidates will be considered for the Centre Manager position.

Company Benefits:

• Medical and dental benefits
• Birthday leave
• Incentive program