Assistant Centre Manager – Quality Assurance and Operations

Summary

The position is responsible for overseeing the end-to-end operations of the training centre — ensuring smooth delivery of courses, full regulatory compliance, high service standards, and efficient coordination among trainers, learners, and internal teams.
This role serves as the operational backbone of the Academy, managing daily Centre operations, quality assurance, and learner experience, training logistics, while supporting strategic initiatives to enhance performance and business growth.

Responsibilities

1. Training Operations Management

• Manage and coordinate the day-to-day operations of the training centre, including scheduling, resource allocation, and facility management.
• Plan, schedule, and coordinate course runs in line with approved training calendars and requirements.
• Oversee classroom, online, and blended learning setups including trainer preparations, venue readiness, and learner communications.
• Ensure proper documentation, attendance tracking, assessment administration
• Manage inventory of training materials, equipment, and supplies.
• People & Trainer Coordination - Supervise and develop the Operations and Training Admin team. Coordinate with trainers on lesson plans, attendance, and assessment logistics. Manage trainer service performance standards. Support recruitment and onboarding of new trainers and interns.
• Manage government funding claims
• Learner Experience & Service Excellence
• Ensure consistent, high-quality learner engagement and satisfaction from enrolment to post-course follow-up.
• Handle learner feedback and escalations professionally; propose service improvement initiatives.

2. Quality Assurance & Compliance

• Implement and monitor compliance with SSG requirements (ERF, TPQA, WSQ audits, etc.).
• Maintain up-to-date SOPs, records, and audit trails for all training activities.
• Support internal and external audits; ensure corrective and preventive actions are promptly implemented.
• Conduct periodic reviews of trainer and course performance through feedback analysis and learner outcomes.

3. Systems, Finance & Reporting

• Work with IT and Finance teams to ensure proper usage of electronic systems, e-payment, and invoicing processes.
• Monitor resource utilisation, and perational KPIs.
• Generate regular management reports (attendance, utilisation, learner outcomes, feedback scores, etc.).

Requirements

• Degree or Diploma in any disciplines from a recognized organization.
• Proven ability to lead teams and maintain operational discipline.
• Excellent communication, problem-solving, and stakeholder management skills.
• Proficient in Microsoft Office, LMS/TMS platforms, and administrative systems.