Centre Manager ( Enrichment Operation Student Care)

Centre Manager
Working hours : 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
Working location: Responsible for overseeing two centres (Punggol and City Square Mall).
Salary: $4200 - $5000

Job Description:

• The firm specialises in English language and Writing classes for primary and secondary level students.  
• We are looking for a Centre Manager to lead the daily operations, service standards and business performance of our enrichment centre.
• This is a hands-on leadership role where you will oversee centre sales, student retention, customer experience, team performance and smooth centre operations. You will work closely with teachers, centre staff and support departments to ensure that students and parents receive a strong and consistent experience.

Job Responsibilities: 

• Oversee the sales, service and operational performance of assigned centres.
• Lead centre teams to achieve enrolment, retention, conversion and service targets.
• Drive centre sales performance through close follow-up on enquiries, trials and enrolment opportunities.
• Build strong relationships with parents and students to support customer satisfaction and student long-term retention.
• Handle parent feedback, service recovery and escalated centre matters professionally.
• Guide and support centre staff in customer service, daily operations and centre processes.
• Oversee teachers’ centre-related work matters, including attendance, punctuality, parent communication and timely operational follow-through.
• Ensure smooth daily operations across centres, including class readiness, scheduling, centre presentation and service standards.
• Monitor centre performance closely and take timely action to address gaps in sales, retention, service or operations.
• Learn and use company systems, including CRM and student management platforms, for lead management, student records, follow-ups and reporting.
• Participate in weekly team meetings to brainstorm and collaborate on enhancing operational efficiency and customer experience.

Requirement:

• At least 5 years of relevant experience in education, enrichment, service, retail, hospitality or centre-based operations.
• At least 3 years of leadership or team management experience.
• Experience in the education or enrichment industry will be an advantage
  
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