Executive, SOS Academy (Training)

The Executive (Training) supports the effective delivery of both the professional and community training programmes by overseeing end-to-end training administrative operations. This role ensures that WSQ and SSG-funded courses, as well as community suicide prevention programmes are administered accurately, efficiently, and in compliance with regulatory requirements.

The incumbent plays a key role in ensuring a positive learner experience, maintaining training quality standards, and supportingthe Academy’s mission to build suicide prevention capability across professionals, volunteers, and the community. He/ She also supports the team of internal or Adjunct Trainers to deliver the training programmes

Duties and Responsibilities:
1. Training Administration and Operations

• Supports the coordination of end-to-end logistics for community and professional training programmes.
• Supports the smooth class administration ie enquiries, registration process, withdrawals, learners’ e-learning on LMS, attendance tracking, and post-training follow-up.
• Supports with scheduling, venue booking and set up, manpower allocation, and training materials preparation, and refreshments
• Adherence to training-related budgeting, expense tracking, procurement and payment procedures.

2. Stakeholder Engagement

• Serves as one of the key points of contact for learners, organisations, and community partners on training-related matters
• Liaises with trainers, facilitators, clients and participants to ensure smooth training operations.
• Support assignment offacilitators strategically based on participant profiles and training needs.
• Provides timely communication, logistical support, and post-session feedback to trainers and facilitators, as needed.

3. Quality Assurance & Compliance

• Supports the administration of WSQ/ SSG-funded/ AIC-funded courses in accordance with SkillsFuture Singapore(SSG) requirements and internal SOPs.
• Maintains accurate records and documentation in the Training & Learning Management System (TLMS) andAgency sharepoint.
• Maintains up-to-date knowledge of funding guidelines and SSG requirements for operational compliance and audit readiness.
• Maintains adherence withinternal finance process, external audit requirements and data protection standards.

4. Process Management/Improvement

• Work with the Manager (and/or Senior Executive) to review and refine workflows and SOPs for greater efficiency.
• Contributes to digitisation or system enhancements of administrative tasks.
• Supports the generation of reports and insights for programme evaluation and funder reporting.
• Documents and adheres to best practices to build team capacity.

5. Team and Cross-functional Collaboration

• Works closely with other departments of the Agency to ensure smooth delivery of the training programmes.
• Supports other agency-related projects as recommended by the Manager or Deputy Director.

Educational Qualification:
Degree in Business Administration, Project Management or related discipline

Relevant Experience:

• Minimum 1 year of experience in programme or training administration
• Strong proficiency in MS Office, O365, Zoom, Teams

Behaviour Traits & Attitude:

• Excellent coordination and communication skills
• Detail-oriented and proactive
• Good interpersonal skills to engage multiple stakeholders
• Problem-solving skills
• Approachable and patient