Join Our Team: Full-Time Centre Operations & Student Care Support (Hougang)

Love working with children and want a role where no two days look the same? StarChamps Hougang is looking for a full-time Centre Operations & Student Care Executive to be the friendly face and steady hand behind our classroom operations — from welcoming new families through the door to keeping our daily programmes running smoothly.

This is more than an admin role. You'll be at the heart of our centre — building relationships with parents, supporting tutors, and helping shape the experience of every child who walks in.

What you'll be doing

• Be the first point of contact for walk-ins, calls, and email enquiries — and the warm, knowledgeable voice that turns interest into enrolment
• Guide prospective parents through our courses and consult with them on the best fit for their child
• Keep daily class operations running like clockwork — attendance, classroom assignments, and scheduling
• Own the full student enrolment journey, from registration to fee collection
• Supervise homework and spelling practice for our Primary 1–6 students
• Be the go-to liaison between tutors, parents, and students for timing changes and day-to-day matters
• Help capture the energy of our classes through photos and content for our marketing
• Take pride in a centre that's clean, welcoming, and well run
• Jump in wherever needed — every day brings something a little different

What we're looking for

• Diploma or equivalent
• 2+ years in a customer service role — an advantage, not a dealbreaker
• Bilingual in English and Mandarin (you'll be liaising with Mandarin-speaking parents on enrolment and fees)
• Comfortable with Microsoft Office and everyday tech
• A team player with a positive, can-do attitude and genuine warmth around children, parents, and teachers
• Available Monday–Friday, 10.30am–7.30pm or 12.15pm–9.15pm
• Prior teaching experience a plus (1 year preferred)
• Able to start August 2026

Why StarChamps

• CPF contribution, Annual Leave, and Sick Leave
• A genuinely positive, supportive team culture with real work-life balance
• Full training provided — we invest in getting you set up to succeed
• Steps from Hougang MRT and major bus routes — easy commute, no excuses for being late

Ready to be part of a centre where your work actually shapes children's growth? We'd love to hear from you — apply online with your resume today.

We regret that only shortlisted candidates will be notified.