Lead Centre Manager (Enrichment Centre)

Job Title: Lead Centre Manager
Monthly Salary: UP to $6,000
Working Address: Paya Lebar

Working hours: 9 am to 6 pm. 5 days work week.
2 weekends required
2 off days on weekdays

Responsibilities and duties:

Sales Leadership & Revenue Ownership

• Own and be fully accountable for sales, revenue, and cash collection KPIs across all centres

• Lead and facilitate regular Centre Manager meetings to align on targets, performance, and strategy
• Drive continuous sales training for Centre Managers to sharpen conversion skills, objection handling, and consultative selling techniques
• Monitor and audit messaging from each centre to ensure consistency, quality, and alignment with the brand voice and sales approach
• Ensure high lead-to-trial conversion rates and trial-to-student enrolment rates across all centres
• Develop and execute strategies to consistently hit and exceed revenue targets on a monthly and quarterly basis

Promotions, Campaigns & Special Sales

• Serve as the promotion owner and to plan, execute, and evaluate all promotional campaigns, discounts, and seasonal offers
• Own the end-to-end holiday camps sales process, including planning, pricing, marketing coordination, and enrolment targets
• Lead and manage competition sales efforts, coordinating with the teaching and marketing teams to drive participation and revenue
• Spearhead price increase exercises by planning communication strategies, preparing Centre Managers, and ensuring smooth rollout with minimal churn
• Collaborate with marketing to design lead generation initiatives such as exhibitions, campaigns, and various partner events

Team Management & Hiring
• Own the Centre Manager hiring process, from defining hiring criteria and conducting interviews to onboarding and performance evaluation
• Mentor and coach Centre Managers on daily operations, sales effectiveness, customer communication, and professional growth
• Set clear performance expectations for each Centre Manager and conduct regular performance reviews
• Foster a high-performance culture centred on accountability, continuous learning, and customer-centricity
• Identify skills gaps within the centre team and develop targeted training plans to address them

Operations & Quality Oversight
• Conduct regular audits of centre operations, covering the scope for parent communication, lead quality, enrolment workflows, and class delivery coordination
• Work closely with the teaching team to ensure student progress is tracked and acted upon for parent follow-up and retention
• Support customer success initiatives such as special programmes, competitions, and community events to strengthen the parent community
• Act as an escalation point for complex parent concerns or centre-level operational issues, resolving them effectively and professionally

Strategy & Reporting
• Prepare and present monthly sales and enrolment performance reports to the founding team
• Analyse conversion funnel data to identify bottlenecks and implement corrective actions across centres
• Contribute to overall business strategy discussions by providing ground-level insights from centres and the parent community
• Benchmark company's offerings against competitors and identify opportunities for growth and differentiation

Qualification and Requirements
• Minimum 3–5 years of experience in sales, operations, or centre management, preferably in education or a service-oriented industry
• Proven track record of meeting and exceeding sales targets and KPIs
• Strong leadership skills with experience managing, coaching, and developing a team
• Excellent communication and interpersonal skills.
• Highly organised, data-driven, and comfortable working with CRM tools and performance dashboards
• Strategic thinker who can balance big-picture planning with hands-on execution
• Self-motivated, proactive, and thrives in a fast-paced, start-up environment
• Strong problem-solving ability with a calm and solutions-focused approach under pressure

Additional (Good-to-Have!)
• Experience or genuine interest in the ed-tech space, coding education, or STEM programmes
• Familiarity with running lead generation campaigns, marketing funnels, or community engagement events
• Prior experience with price increase communications or managing customer retention during transitions
• You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills
• An entrepreneurial mindset — you see opportunities where others see obstacles and take ownership without being asked