Job Summary

The Learning & Development Executive is responsible for planning, coordinating and delivering employee training programmes to improve staff competency, service quality, operational standards and overall organizational performance.

This role also supports the development of training systems, learning materials, Standard Operating Procedures (SOPs) and employee competency assessments to ensure consistent service standards across the organization.

Key Responsibilities

1. Employee Training & Development

• Conduct orientation and onboarding programmes for new employees.
• Deliver departmental and job-specific training sessions.
• Organize refresher and continuous learning programmes.
• Support supervisors in identifying employee training needs.
• Monitor employees' learning progress and competency development.

2. Training Material Development

• Develop and update training manuals.
• Prepare bilingual (English & Chinese) training materials where required.
• Design PowerPoint presentations, training guides and learning resources.
• Develop Standard Operating Procedures (SOPs) and work instructions.
• Create training assessments, quizzes and evaluation forms.

3. Learning Management

• Prepare annual and monthly training plans.
• Coordinate training schedules across departments.
• Maintain accurate employee training records.
• Monitor training attendance and completion status.
• Evaluate training effectiveness through assessments and feedback.

4. Coaching & Performance Improvement

• Observe employees during training and daily operations.
• Provide coaching and constructive feedback.
• Identify competency gaps and recommend development plans.
• Support supervisors in improving employee performance.

5. Quality Assurance & Compliance

• Conduct SOP compliance training.
• Ensure employees understand company policies and workplace procedures.
• Support internal quality improvement initiatives.
• Maintain training documentation for audit and compliance purposes.

6. Communication & Coordination

• Work closely with HR and Operations departments.
• Coordinate internal training events and workshops.
• Liaise with external training providers where necessary.
• Promote a positive learning culture within the organization.

Qualifications

• Bachelor's Degree in Education, English, Human Resources, Business Administration or related disciplines.
• Minimum 2 years of experience in training, coaching, teaching, learning & development or related fields.
• Fresh candidates with strong educational backgrounds and relevant transferable skills are encouraged to apply.

Skills & Competencies

Communication

• Excellent verbal and written communication skills.
• Strong presentation and public speaking abilities.
• Good interpersonal and relationship-building skills.

Training

• Curriculum and training programme development.
• Adult learning principles.
• Employee coaching and mentoring.
• Learning needs analysis.
• Performance evaluation.

Administration

• Documentation management.
• Training record maintenance.
• Report preparation.
• Schedule coordination.

Technical Skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Teams / Zoom
• Google Workspace (preferred)

Preferred Qualifications (Added Advantage)

Candidates possessing any of the following qualifications or experiences will have an added advantage, but they are not mandatory:

• Recognized teaching qualification or teaching certification.
• Experience in teaching, coaching or facilitating learning programmes.
• Experience in curriculum development or instructional design.
• Experience in employee onboarding and corporate training.
• Experience preparing bilingual (English & Chinese) training materials.
• Experience in the Food & Beverage, Retail or Service industries.

Personal Attributes

• Passionate about developing people.
• Positive attitude with strong sense of responsibility.
• Patient and approachable.
• Strong organizational and time management skills.
• Detail-oriented and proactive.
• Able to work independently and collaboratively.
• Adaptable in a fast-paced working environment.

Key Performance Indicators (KPI)

• New employee onboarding completion rate.
• Employee training attendance rate.
• Training satisfaction score.
• Training assessment pass rate.
• SOP compliance rate.
• Reduction in operational errors after training.
• Employee competency improvement.
• Timely completion of annual training plans.

Career Progression

• Learning & Development Executive
• Senior Learning & Development Executive
• Learning & Development Specialist
• Assistant Learning & Development Manager
• Learning & Development Manager
• Corporate Training Manager

Why Join Us

We believe people are our greatest asset. We are committed to creating a supportive learning environment where employees are empowered to grow professionally and personally. If you enjoy developing others, sharing knowledge and making a positive impact on people, we welcome you to join our team.