Programme Manager

A. Job Summary

Mindfull Community Limited is seeking a passionate and dedicated Programme Manager to join our team. Reporting to the Head of Caregiver Support and Education, the Programme Manager will play a key role in educating, equipping, engaging, and empowering caregivers of persons with mental health issues. This is achieved through the delivery of structured psychoeducation, support group programmes and emotional support initiatives.

B.  Key Responsibilities

· Conduct and facilitate the Caregivers-to-Caregivers (C2C) Psychoeducation and Caregivers-for-Caregivers (C4C) Support Group Programmes.

· Provide caregivers with relevant information, referrals and emotional support where necessary.

· Promote awareness of Mindfull Community Limited’s programmes and services.

· Support outreach and partnership efforts with assigned hospitals and organisations through events, talks, and engagement activities.

· Build and maintain relationships with assigned partners to explore collaboration opportunities and connect with caregivers.

· Ensure timely and accurate entry of data into the Customer Relationship Management (CRM) system to support analysis and reporting.

· Participate in staff meetings, case consultations, conferences and cross-functional projects as required.

· Contribute to team efforts and support colleagues in achieving the organisation’s strategic objectives.

· Perform any other related duties as assigned.

C.  Requirements

Technical Competencies

· Proficient in Microsoft Office applications including CRM and good case documentation

Core Competencies

· Caregiver Support & Facilitation- Leading psychoeducation and support programmes and providing guidance, referrals and emotional support to caregivers.

· Outreach & Partnerships- Promoting programmes, engaging communities and building strong collaborations with hospitals and organisations.

· Organisational Effectiveness- Ensuring accurate data management, reporting and contributing to teamwork and strategic objectives

· Strong Relationship Management Skills- Ability to engage effectively with colleagues, caregivers, partners and volunteers

Preferred Qualifications & Characteristics

· Passionate about supporting families and caregivers of persons with mental health issues.

· Bachelor's Degree or higher qualification in Social Work, Counselling, Psychology, or related field with 1–2 years of relevant working experience preferred