Retail Excellence Training Manager

Role Mission:

• Guarantee the consistent deployment, implementation and follow-up of the training programs to the Retail personnel in SEAO region and works closely with Retail and WW Retail Excellence team to drive SEAO’s training activities.
• Oversee planning, prioritization and development of SEAO retail training and learning initiatives, ensures the initiatives are consistent with the business strategy and needs of the organization.
• Conduct needs analysis to identify and define present/future training needs, and communicates needs to the WW Retail Excellence team.
• Work cross-functionally with Training, Retail, Human Resources and Merchandising to ensure projects are meeting customer expectations and recommended changes are documented.
• Coordinate APAC training team budget needs in collaboration with WW Retail Excellence team.

Key Accountabilities:

• Implement WW Training strategies ensuring consistent execution across store organization of new employee induction programs, product training, selling ceremony and managerial training for Retail.
• Enable Retail personnel to consistently achieve or exceed Mystery Shopping scores through effective training & development programs.
• Plan, organize and execute Training within the region.
• Develop the seasonal training calendar to clearly identify priorities, reach and training frequency
• Ensure existing training programs are customized to market needs while leveraging WW Training program offer.
• Work closely with Retail team to identify training needs to develop Retail personnel skills and knowledge in line with market and consumer expectations and Company standards.
• Share relevant reporting with various internal stakeholders at HQ and Regionally (Managing Director/Regional Retail Director /HR Manager, local and corporate etc.)
• Foster a culture of positive growth, development and productivity within team of reference. Supporting direct collaborators in their career path and in achieving their professional goals.

Job Requirements:

• 4/5 years managerial experience in a similar position (preferably in a customer service oriented retail environment - luxury apparel/footwear).
• Strong client orientation gained through a solid experience in a Retail store and customer service.
• Passionate in fashion, retail and luxury industry.
• Bachelor’s Degree.
• Fluent in spoken and written English.
• Highly developed interpersonal, verbal and written communication skills, including excellent presentation skills.
• Ability to interact with all levels of personnel with a positive teamwork attitude and strong interest in developing people skills.
• Ability to read, analyze and compile information for reports, special projects and surveys.
• MS Office proficiency (Excel, Word, Power Point).
• Knowledge of Learning Management Systems.