Retail Trainer

FACILITATION

• Assist SEAO Retail Director to deploy retail training activities

• Implement and localize training Initiatives from headquarter for program delivery

• Select, brief and monitor external providers/facilitators when necessary

• Ensure induction sessions for all new hires (retail and office) within appropriate formats

• Delivery of focused training sessions for the store based on local needs (with focus on Brand, Products, Selling, Customer Service & CRM topics)

• Manage training logistics process (classroom settings, venue rental and its logistics, electronic equipment, training material interpretation & preparation)

• Promote and follow up on digital training platforms and relevant initiatives

FOLLOW UP

• Develop follow-up tools for the participants and on-the-job check

• In-store coaching of the retail team and ensuring that constructive training feedback is gathered and any development areas are implemented

• Conduct regular store visits and attachments for preparing quick-fix workshops

• Monitor the usage of training and information material

• Ensuring that all new joiners complete the mandatory training programs

• Follow up on all e-learning initiatives, ensuring a high completion rate for all

• Consolidate and update training databases (attendance, participant name, training dates, programs, records, evaluations etc.)

TRAINING NEEDS ANALYSIS

• Work with APAC Senior Training Manager and retail heads to understand and identify the training needs of the retail team

• Complete the annual training schedule monthly according to field visits and in-depth observation and discussions with the teams

PROFILE

• Previous training experience, preferably in the retail industry or consultancy company with exposure to facilitation and content development

• Open-minded, inspiring, adaptable, energetic and passionate

• Strong communication and coordination skills

• Excellent time and task management skills

• Able to work independently

• Proficient in MS Office functionalities & e-learning platforms

• Traveling within the region and extensive time spent in the store required