STUDENT CARE CENTER MANAGER

Responsibilities

• Oversee day-to-day operations of the student care centre for P1–P6 students, ensuring smooth scheduling of arrival, homework, programmes, and dismissal
• Maintain high standards of safety, hygiene, and student supervision to protect student wellbeing and emotional safety
• Manage administrative processes including attendance tracking, billing coordination, and reporting to support operational efficiency
• Lead, mentor, and manage a team of teachers and mentors to deliver programmes aligned with the centre’s guiding philosophy
• Conduct regular team briefings, performance reviews, and coaching sessions to develop staff capabilities and maintain a positive team culture
• Serve as the primary contact for parents, building trust and managing feedback, concerns, and sensitive situations with professionalism
• Provide regular updates to parents on student progress and centre activities to enhance parent experience
• Ensure consistent and high-quality execution of programmes across all mentors, collaborating with management to refine programme delivery
• Uphold strict safeguarding standards and ethical conduct, handling behavioural cases with maturity
• Support student enrolment efforts by conducting centre tours, converting leads, and assisting in hiring, onboarding, and training of mentors
• Take ownership of centre growth initiatives and align operations with brand positioning to drive continuous improvement

Preferred qualifications

• Diploma or Degree in Education, Child Development, Psychology, or related field
• Experience in premium or boutique education environments
• Familiarity with programme-based or inquiry-based learning approaches