Training Manager

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you on the Cloud Operations + Innovation (CO+I) Learning team as a Training Manager.

As a CO+I Learning Training Manager you will contribute to and manage programs establishing technical training delivery, workforce training needs analysis, and engaging your team in procedural change management activities in support of the datacenters in your area of responsibility. You’ll leverage project and program management fundamentals as you evaluate and report on training activities in the datacenters and develop your own leadership skills while coaching your trainers in their own career growth. Location and work-from-home schedule are flexible based on team distribution and time zone coverage.

Microsoft’s Cloud Operations & Innovation is the engine that powers our cloud services. As a Training Manager you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities:

• Manage a team of trainers while embracing Microsoft's culture of "Model, Coach, Care". Deliver success through team empowerment, leading by example through individual development and personal accountability while coaching trainers on developing their own capabilities.
• Partner with site managers and trainers to provide solutions for operational risks, training gaps, and learning opportunities and communicate those to stakeholders in partnership with regional training operations managers.
• Encourage team and site customers to innovate on training topics using technologies from working environments and scenarios from live site issues. Structure site training delivery strategies using technical knowledge of adult learning principles and building relationships with business partners.
• Enable team to leverage the latest features, technologies, and processes and incorporate them into appropriate learning experiences to ensure a quality learning environment and relevance for technologies or common challenges in the live environment.
• Monitor team engagement with learners and ensure alignment with global and local learner goals (e.g., internal and external learner partnership).
• Establish and maintain a culture of learning across sites, sharing best practices for skills development with business partners, customers, peer teams, and industry leaders.
• Maintain deep collaboration with sites across all workstreams to ensure training content and delivery are meeting learning expectations in support of availability, safety, and throughput goals in the datacenters.
• Embody our culture and values.

Qualifications

Required Qualifications:

• Bachelor's Degree AND 6+ combined years training, education, information technology (IT), cloud systems, datacenter environments, critical environments/facilities, cloud, or computer technologies with a focus on in-depth learning of technology systems. OR equivalent experience.

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• 3+ years experience working with program managers, technical specialists, operations managers, and executives across the full spectrum of a Global operations organization.
• 3+ years Hands-on experience in managing a technical team maintaining datacenter IT infrastructure or critical facilities operations.
• Hands-on experience in a technical capacity with maintaining facility cooling, electrical, mechanical and life safety systems, Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), Building Automation Systems (BAS), and Battery Monitoring Systems (BMS)
• Experience leading training delivery outcomes and readiness operations inputs with demonstrated business frameworks and management.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.