After Sales Support Engineer (Industrial Equipment)

Job Summary

Provide technical support, installation, maintenance, and troubleshooting for industrial equipment while delivering excellent after-sales service to customers across Singapore.

About Lumen Future

Lumen Future is a Singapore-based provider of industrial equipment and manufacturing solutions. We are committed to delivering reliable products and responsive technical support to help our customers maximise productivity and equipment performance.

We are looking for a hands-on After Sales Support Engineer who enjoys solving technical problems, working with customers, and supporting industrial machinery in the field.

Key Responsibilities

Installation & Commissioning

• Install and commission industrial equipment at customer sites
• Perform equipment testing and ensure proper machine operation before handover
• Conduct machine calibration and functional checks

Technical Support

• Diagnose and troubleshoot mechanical, electrical, and operational issues
• Provide onsite and remote technical support to customers
• Resolve equipment faults efficiently to minimise customer downtime

Preventive Maintenance

• Perform scheduled preventive maintenance and servicing
• Replace worn components and perform machine adjustments
• Prepare maintenance reports and service documentation

Customer Training

• Train customers on machine operation, maintenance, and safety procedures
• Advise customers on machine parameters and best operating practices
• Support customers with application and production-related enquiries

Continuous Improvement

• Escalate recurring technical issues to internal engineering teams
• Recommend improvements to enhance equipment performance and customer satisfaction
• Support exhibitions, product demonstrations, and technical events when required

Requirements

• Diploma or Degree in Mechanical Engineering, Mechatronics, Electrical Engineering, or a related discipline
• Minimum 1 year of experience in equipment servicing, maintenance, installation, or after-sales technical support
• Strong troubleshooting and diagnostic skills
• Comfortable performing hands-on work at customer sites
• Good communication skills and customer service orientation
• Willing to travel within Singapore for onsite support

Preferred Experience

Candidates with experience in any of the following will have an advantage:

• Laser cutting or laser engraving machines
• CNC machines
• Industrial automation equipment
• Robotics systems
• Packaging machinery
• Manufacturing equipment
• Industrial printers
• Machine installation and commissioning
• Preventive maintenance
• Field service engineering

Why Join Us

• Work with advanced industrial equipment and technologies
• Structured technical training and continuous learning
• Opportunity to solve real engineering challenges
• Support customers across a wide range of manufacturing industries