Critical Facilities Operations & Incident Response Engineer (Data Centre)

Passionate about making a real impact? Join our team at Nxera to unfold the new era! Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalization wave. Be empowered to co-create the future with our dynamic teams!

Make an Impact by

Facilities Monitoring & Operations

• Monitor and manage critical Data Centre (DC) facilities infrastructure in a 24x7 Centralized Network Operations Centre (CNOC) environment.
• Perform real-time monitoring of electrical, mechanical and environmental systems including UPS, generators, CRAC/CRAH units, power distribution systems, temperature and humidity monitoring, leak detection systems and access control systems.
• Respond promptly to facility alarms, incidents and abnormalities, and escalate issues to customer success team, technical specialists and customers based on severity and operational impact.
• Ensure Building Management Systems (BMS), Environmental Monitoring Systems (EMS), DCIM tools and IoT monitoring devices are functioning accurately and reliably.
• Coordinate with onsite operations teams during maintenance activities, equipment failures, planned shutdowns and emergency response situations.
• Monitor facility performance trends and highlight recurring alarms or abnormalities for corrective actions.

Incident, Change& Maintenance Coordination

• Support facilities incident management processes including incident logging, escalation, tracking and closure within defined SLA timelines.
• Manage change requests workflow with internal teams
• Ensure proper documentation and shift handover updates for all incidents, maintenance activities and operational events.
• Liaise with internal stakeholders to ensure timely resolution of facilities-related issues.

Operational Support& Reporting

• Maintain accurate operational records, alarm logs, escalation reports and facilities documentation.
• Assist in generating operational and facilities performance reports for management review.
• Manage One Nxera Portal
• Support continuous improvement initiatives to enhance operational efficiency, monitoring effectiveness and service reliability.
• Ensure compliance with operational procedures, safety requirements and data centre best practices.

Skills for Success

• ITE, Nitec/Higher Nitec or Diploma in Electrical Engineering, Mechanical Engineering, Facilities Management or related discipline.
• Minimum 2 years of relevant experience in Data CentreOperations, Facilities Operations or mission critical infrastructure environments.
• Candidates with relevant hands-on experience in 24x7operations environments are encouraged to apply.
• Basic understanding of Data Centre facilities systems including power, cooling, environmental monitoring and building management systems.
• Familiarity with facilities monitoring tools such as BMS, EMS, DCIM or ServiceNow systems is advantageous.
• Knowledge of incident management, escalation handling and change management processes.
• ITIL Foundation certification will be an added advantage.
• Able to work effectively in a 24x7 shift environment (12-hours shift rotation)
• Good troubleshooting, coordination and communication skills.
• Team players with positive attitude and willingness to learn.
• Able to remain calm and organized during operational incidents and high-pressure situations.