Customer Engineer

Area of Responsibility:

The Production Print Service Technician is responsible for maintaining, servicing and repairing complex copier and production print equipment at a client’s site in a timely, high quality and cost-effective manner.

Essential Job Functions

• Troubleshoot, diagnose and resolve maintenance and repair issues on large volume (production print) and highly complex equipment at client’s locations within a designated territory using diagnostic tools, services aids and product manuals.
• Ensure a high level of client satisfaction by meeting clients’ needs in a courteous, timely and cost-effective manner.
• Manage and maintain accurate inventory for tools, parts and supplies; participate in physical inventory and occasional stock checks.
• Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual.
• Complete technical training on all new equipment as assigned.
• Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.
• Accurately maintain and comply with documentation and service procedures in a timely basis to include time entry process and dispatching and closing service calls.
• Attend required company and departmental meetings
• Perform other related duties as assigned.

Requirements:

1. NTC/NITEC/ Diploma in Electronics/Electrical Engineering or equivalent.
2. Experience in servicing or maintaining office equipment/ Production printer.
3. Customer service oriented.
4. Strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels.
5. Strong ability to exercise independent judgment.
6. Possess own vehicle.

At Konica Minolta, we are committed to providing equal employment opportunities to all qualified individuals regardless of race, religion, gender, national origin, age, marital status, disability, or any other characteristic protected by applicable laws. All employment decisions are based on merit, qualifications, and business needs.