Customer Quality Assurance

Position Summary

The Customer Quality Assurance (CQA) Engineer is responsible forhandling customer quality issues, ensuring timely resolution of complaints, andmaintaining high customer satisfaction through effective communication andcorrective actions.

Key Responsibilities

·       Manage and resolve customercomplaints and RMA cases

·       Lead 8D reports, including:

·    Root cause analysis

·    Corrective and preventive actions (CAPA)

·       Coordinate with internal teams:

·    Manufacturing

·    Test Engineering

·    Quality and NPI

·       Provide timely and accurate feedbackto customers

·       Track and improve:

·    Customer satisfaction

·    Field return rates

·       Support customer audits and qualityreviews

·       Drive continuous improvement based oncustomer feedback