Customer Support Engineer

Responsibilities:

• Field service activities associated with troubleshooting, diagnostic and repairing highly complex equipment at customer wafer fab facility.
• Resolve installation and upgrading problems.
• Coordinate equipment schedule to minimize system downtime.
• Conduct customer orientation and technical training on all aspects of equipment maintenance support for user application.
• Prepare field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems

Requirements:

• Bachelor/Master's Degree in Mechanical/ Electrical/ Electronic/ Computing Engineering
• Working experience with semiconductor equipment is an advantage
• Candidates without work experience can be considered for entry position
• Good interpersonal/communication skills in understanding customer needs
• Shows initiative and can work independently
• Ability to work overtime and travel at short notice (transport allowance benefit, overtime work is compensated)