EBG QA Engineer

Job Description

Role Mission

The QA Engineer (CRM) is responsible for ensuring the reliability, quality, and stability of CRM platforms across EBG domains, including Whalecloud EBS, Salesforce (SFDC), and telco CRM ecosystems.

This role focuses on end-to-end CRM testing, integration validation, and automation across customer lifecycle processes (e.g., onboarding, billing, order management, customer data synchronization).

The engineer will collaborate closely with developers, integration teams, and business stakeholders to establish robust QA frameworks, automation practices, and quality gates, ensuring high system integrity across cross-platform integrations and cloud migration initiatives.

Key Responsibilities

• Design, implement, and maintain automated and manual test cases for CRM systems (Whalecloud EBS / SFDC / Telco CRM platforms).
• Validate end-to-end CRM flows, including:
• Customer onboarding & lifecycle
• Order management & fulfillment
• Billing and charging integrations
• Customer data synchronization across systems
• Perform integration testing across multiple platforms, including:
• CRM Billing (e.g., BSCS)
• CRM Middleware (Axway / APIs)
• CRM Data platforms (EDW, ODS)
• Develop and execute API testing (REST/SOAP) for CRM services and integrations.
• Build and maintain test automation frameworks for:
• API testing
• UI testing (where applicable for SFDC / portals)
• Batch and file-based processing validation
• Collaborate with developers to:
• Define test scenarios and acceptance criteria
• Ensure sufficient test coverage for new features and integrations
• Support UAT, SIT, and regression testing cycles, ensuring alignment with business requirements.
• Validate data integrity and reconciliation across systems (critical for telco and financial flows).
• Identify defects, perform root cause analysis, and ensure timely resolution with development teams.
• Establish and enforce QA best practices, including:
• Test strategy
• Test data management
• Defect lifecycle management
• Participate in release validation and production readiness checks, especially for CRM-related deployments.
• Support cloud migration testing (e.g., AWS), ensuring system behavior consistency post-migration.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 3–6+ years of experience in QA / Dev-QA roles, preferably in CRM or telco environments.
• Strong experience in CRM systems, such as: Whalecloud EBS (preferred), Salesforce (SFDC), other telco CRM platforms

Hands-on experience in:

• API testing (Postman, REST tools)
• Integration testing across multiple systems
• SQL and data validation
• Experience with test automation tools/frameworks (e.g., Selenium, Playwright, or similar).
• Familiarity with batch processing, file-based integrations, and middleware platforms.
• Understanding of end-to-end telco processes:
• Customer lifecycle
• Billing & charging
• Order management
• Experience working in Agile / DevOps environments.
• Strong analytical and problem-solving skills with attention to detail.

Preferred Skills

• Experience in Whalecloud EBS implementation or support
• Experience in Salesforce QA (Apex testing, integration validation)
• Knowledge of Axway / API Gateway integrations
• Exposure to AWS/cloud migration testing
• Experience with CI/CD pipelines (Jenkins, GitLab, Bitbucket pipelines)
• Familiarity with data platforms (EDW, ODS) and reconciliation testing
• Understanding of telco architecture and cross-system dependencies