Engineer (Maintenance)

Job Description

To manage service business units, include but not limited to:

• Ensure service teams carry out day-to-day maintenance activities and to minimize elevator/escalator breakdowns
• Manage day-to-day service operations and functions; manage quality, environment and safety compliance
• Manage call-back rates and sick units, initiate general corrective and prevention measurement to improve performance and reliability objective
• Manage follow up actions relating to customer complains, conduct periodic inspections and visitations to ensure fulfillment and customer satisfaction objectives.
• Cultivate staff development and welfare, includes motivation, counselling, appraisal and rewards.
• Communication and build rapport with various levels of internal and external customers and service providers.
• Work together with Sales colleagues to ensure all traditional and non-traditional repair jobs are advised to customers, follow-up until successful sales and implementation
• Conduct cost analysis and monitor the utilization of parts and labor to ensure profit margins align with established targets
• Provide support on ad hoc assignments and tasks to ensure smooth workflow.

Job Requirement:

• Candidate must possess at least a Degree or Diploma in Mechanical, Electrical, Electronics, Mechatronic Engineering or its equivalent.
• 3 to 5 Year(s) of working experience in lift industry and sound knowledge in lift and escalator technology, including customer relationship management may also be considered.
• Mature personality, with well-balanced customer focus
• Proven communication and inter-personnel skills, negotiation skills with all levels of internal and external customers.
• Achiever with self-motivation attributes.
• Good at team building and staff motivation

We regret to inform that only shortlisted candidate will be notified