Facilities Operations Manager

Job Summary

Lead and manage technical personnel and vendors to deliver integrated facilities management services, ensuring preventive maintenance, compliance, and operational excellence across M&E and soft services within contractual scopes.

Responsibilities

• Lead and coordinate all technical personnel, specialists, and direct vendors across disciplines to deliver contractual work scopes effectively
• Plan and implement preventive maintenance programs for all services to ensure operational reliability and contract compliance
• Oversee M&E services maintenance and coordinate soft services FM with Assistant Facility Manager/Facility Manager
• Respond promptly to operational issues and emergencies to minimize disruption and inconvenience
• Conduct inspections to identify service rectifications and monitor team performance against contractual timelines
• Track and report progress of all project works to ensure timely completion
• Monitor KPIs and enforce compliance with performance frameworks to achieve service standards
• Facilitate effective communication within teams and with internal/external stakeholders to meet assigned KPIs
• Manage non-compliance issues by liaising with Contracts Department and ensure all project personnel, including vendors and subcontractors, have proper clearance
• Apply knowledge of Workplace Health and Safety Act to advise on health and safety matters and conduct regular site safety audits in collaboration with safety teams

Required competencies and certifications

• Diploma in Engineering, Building, Facilities, Estate Management, or relevant discipline, or equivalent relevant experience with diploma education
• Minimum 3 years’ experience in a similar role managing government properties or statutory boards, preferably with integrated facilities management (IFM) experience in soft and hard services
• Proven track record in IFM contract management
• Proficiency in MS Office and email communication
• Strong analytical and organizational skills to work independently and meet challenging goals under tight deadlines
• Effective verbal and written communication skills
• Ability to work under pressure in complex environments
• Demonstrated leadership skills to guide and motivate teams

Preferred competencies and qualifications

• Fire Safety Manager certification
• Project Manager certification
• Greenmark Manager certification

Other Information

• Work schedule: 5.5 work days per week