Field Service Engineer

Job scope:

• Provide technical and after-sales service for Endoscopy equipment in local hospitals.
• Oversee installation of equipment according to specifications.
• Provide basic user training for equipment installed and coordinate with customers and site preparation of Endoscopy equipment.
• Analyze malfunctions.
• Consult engineering supervisor to resolve problems.
• Propose and advise customers in sign-ups of service contract.
• Perform servicing, repairing, and Preventive Maintenance for Endoscopy equipment under Maintenance contract
• Prepare site for installation of new Endoscopy Medical equipment, coordinating with customers.
• Support Sales and Marketing team in promotion of accessories and stand-in cases for endoscopy procedures to better understand the use and customer’s feedback.

Job Requirement:

• Diploma in Biomedical, Electrical, Electronic, or Mechanical Engineering, or equivalent.

• 0-2 years of related field service experience. Fresh graduate is acceptable.

• Technical Skills:
  - Device Troubleshooting: Ability to diagnose and repair multi-symptom hardware and software issues on complex electro-medical devices.
  - Calibration & Preventive Maintenance (PM): Expertise in following strict biomedical Standard Operating Procedures (SOPs) to guarantee device safety, compliance, and accuracy.
  - Network/ IT Integration: Understanding of hospital networking systems to ensure medical devices communicate seamlessly with electronic health records.

• Soft Skills:
  - Customer-Facing Communication: Must act as the face of service excellence, routinely interacting with doctors, nurses, and hospital biomedical teams.
  - High-Pressure Adaptability: Capacity to prioritise service effectively to minimize equipment downtime and ensure optimal patient care.
  - Physical& Availability Requirements: Must be physically capable of lifting equipment, willing to be on-call for after office hour or weekend duty
  
• Good communication and problem-solving abilities when collaborating with both internal teams and external stakeholders.
  
• Able to work independently and is detailed-oriented.
  
• Able to attend to breakdown after office hours or stand-in cases on weekends.