Field Services Engineer

Position Description: Mainly in charge of CMPT pad engagements and issue resolution with South East Asia customers.
Job scope:

• Product promotion with Account managers by providing product introduction, demo coordination and technical suggestions.
• Project engagement of CMP pad with customers by supporting on-site demo and after-sales technical customer service.
• Product performance issue resolution and troubleshooting by communicating with internal stakeholders and customers and to drive for quality improvement to meet customers’ expectations.
• Develop and sustain Customer relationship and intimacy.
• Deep dive in market trend, customer intelligence and competitive landscape.
• Flexible working hours to support urgent cases at customers’ site.

Requirements and Education:

• Bachelor’s Degree and above in engineering related field.
• At least 2-year work experience in Semiconductor industry and in CMP related field is a plus.
• Fluent in English to communicate with skateholders. Familiar with office system such as Excel, Word, Power point, JMP and AI.
• A person with good communication skills and a disciplined and self-motivated team player is preferred. Value the skills to handle multiple and challenging tasks.