Forward Deployed Engineer

About uParcel

uParcel is Singapore's ecommerce fulfilment enabler, helping online sellers and marketplaces move from order to doorstep with speed and reliability. We build the logistics and operations infrastructure that lets merchants focus on growing their business instead of managing delivery chaos.

About the Role

We're looking for a Forward Deployed Engineer to sit at the intersection of engineering and customer success. You'll embed directly with uParcel's merchant and enterprise partners, understand their fulfilment workflows, and build the integrations, automations, and custom tooling that make uParcel indispensable to their operations. This isn't a back-office engineering role — you'll be in front of customers and internal teams, translating their pain points into shipped solutions, often within days rather than quarters.

What You'll Do

• Partner directly with merchants, marketplace sellers, and enterprise clients to understand their order, inventory, and fulfilment workflows, then design integrations against uParcel's APIs and platform.
• Build and ship custom connectors, scripts, dashboards, and automations that solve specific customer problems — from Shopify/Lazada/Shopee order sync to warehouse and courier handoff logic.
• Rapidly prototype solutions on-site or in working sessions with customers, then harden the best ones into reusable, production-grade features with the core product team.
• Debug issues across the full stack in live customer environments — API integrations, data pipelines, webhook flows, and third-party ecommerce platforms.
• Act as the technical voice of the customer internally, feeding real-world integration patterns and gaps back into uParcel's product roadmap.
• Own the technical relationship for key accounts: onboarding, troubleshooting, and proactive optimization of their fulfilment setup.
• Document integration patterns and playbooks so solutions built for one customer can be reused for the next.
• Design and build internal AI agentic workflows (e.g. LLM-powered automations for ops, support, and customer-facing tooling) that reduce manual work across the business.

What We're Looking For

• 2-5 years of software engineering experience, ideally with exposure to APIs, systems integration, or ecommerce/logistics platforms.
• Comfortable working directly with customers — you can run a technical discovery call, whiteboard a solution, and explain trade-offs to non-engineers.
• Strong full-stack fundamentals: REST/webhook APIs, a modern backend language (Node.js, Python, or similar), and enough frontend/scripting ability to build quick internal tools.
• Bias toward shipping — you'd rather deliver a working solution this week and iterate than wait for the "perfect" architecture.
• Experience with ecommerce platforms (Shopify, Lazada, Shopee, WooCommerce) or logistics/WMS systems is a strong plus.
• Comfortable with ambiguity: forward deployed work means requirements shift as you learn the customer's real workflow.
• Hands-on experience building with LLMs/AI agents (e.g. Claude, OpenAI APIs, LangChain, or similar) — you've shipped an agentic workflow, not just experimented with prompts.
• Willingness to travel locally for on-site customer sessions as needed.

Why uParcel

• Direct impact — your integrations go live with real merchants, not just internal stakeholders.
• A seat at the table between engineering and commercial teams, shaping how uParcel's product evolves.
• Fast-paced, low-bureaucracy environment where solving the customer's problem is the metric that matters.

To apply: Complete the assessment quiz on https://coderbyte.com/sl-candidate?promo=uparcel-9w359:software-engineer-le37qwwizk&invb=user813jshxz

Directly apply on my career future or send your resume and a short note on an integration or customer-facing technical problem you're proud of to [email protected]