GIS Program Manager

• Contribute to architecture platform design activities by translating business, operational, and technical requirements into scalable client services solution designs.
• Serve as a subject matter expert in engineering, automation, and integration, helping define practical implementation patterns that improve quality, consistency, and operational readiness.
• Partner with service design, global service desk, platform operations, and engineering teams to ensure solutions are designed with supportability, maintainability, and lifecycle ownership in mind.
• Drive and coordinate end-to-end transition activities from approved design through implementation, operational readiness, hypercare, and transition to BAU.Help define technical standards, reference patterns, integration points, and guardrails that improve repeatability and reduce design-to-operation friction.
• Support engineering execution across endpoint, platform, automation, and service integration workstreams, ensuring solutions align with approved architecture and operating model expectations.
• Identify opportunities to improve automation, eliminate manual operational overhead, and increase service reliability through better tooling, orchestration, and integration.
• Facilitate alignment across cross-functional stakeholders including architecture, engineering, operations, service owners, and business partners.
• Ensure solution documentation, transition artifacts, support models, and operational acceptance criteria are complete and fit for production handoff.
• Assess delivery and transition risks, drive mitigation plans, and escalate issues that could impact service readiness, user experience, or operational stability.
• Contribute to continuous improvement of service design, engineering, and transition practices across the Architecture and Engineering function.

We are looking for a technically strong and execution-oriented leader who can operate effectively between architecture and operations. This individual is not required to be a fully independent enterprise or client services architect on day one, but should demonstrate strong readiness to contribute meaningfully to solution architecture, influence engineering direction, and lead successful transitions into operational service.

Typically requires 8–12+ years of relevant experience in end-user computing, client services, infrastructure engineering, or related technical domains, with demonstrated progression in scope, complexity, and cross-functional leadership.

• architecture awareness and structured solution thinking
• hands-on engineering credibility
• strong automation and integration experience
• program leadership across cross-functional teams
• operational understanding of what it takes to transition services successfully into BAU

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field; or equivalent practical experience.
• Significant experience in end-user computing, client services, infrastructure engineering, or service architecture roles.
• Demonstrated experience contributing to solution design across one or more of the following areas:endpoint engineeringworkplace/platform servicesautomation and orchestrationsystems integrationservice transition / operational readiness
• Strong understanding of the relationship between service design, engineering delivery, and service operations.
• Experience leading or coordinating cross-functional programs involving architecture, engineering, support, and operational stakeholders.
• Experience driving automation and integration to improve quality, consistency, and operational efficiency.
• Strong working knowledge of service transition concepts, production readiness, support model design, and BAU handoff practices.
• Ability to develop structured documentation, implementation plans, transition plans, and operational acceptance criteria.
• Strong communication, stakeholder management, and decision-making skills across technical and non-technical audiences.

The ideal candidate brings a balanced mix of: This person should be comfortable working in ambiguity, translating intent into executable outcomes, and connecting strategic design decisions to practical operational realities.