Head of Operations, Smart Infrastructure – Buildings (Singapore)

Head of Operations, Smart Infrastructure – Buildings (Singapore) 

The Head of Operations is a senior leadership role responsible for driving operational excellence across project execution and service delivery. This role bridges commercial strategy with technical execution, ensuring sustainable business performance, customer success, and a high-performing, engaged organization. 

You’ll make a difference by:

• Driving operational strategy: Define and execute the Operations and Service strategy for SI Buildings Singapore, aligning local goals with regional/global priorities while partnering with the Country Leadership Team for sustainable, profitable growth.

• Overseeing end-to-end execution: Take ownership of project and service delivery, ensuring discipline and consistency in project management, contract performance, and quality standards to guarantee customer success.

• Managing financial and operational performance: Maintain rigorous accountability for key financial and operational KPIs, including revenue, profitability, and productivity, while proactively driving improvements.

• Transforming leadership and team culture: Lead, mentor, and build capability across Project Management, Project Services, and Customer Service functions to foster a high-performing, inclusive, and motivated work environment.

• Driving cross-functional synergy: Partner with Sales, Engineering, and Service teams to resolve structural or behavioral barriers, improving project handovers and fostering a “ONE Tech” mindset across the business.

• Managing risk and continuous improvement: Act as the final escalation point for critical issues, conducting root cause analysis and implementing digital adoption, automation, and standardization initiatives to enhance efficiency.

Your defining qualities: 

Leadership & People Development 

• Proven ability to lead through ambiguity and resource constraints while maintaining team engagement and performance 
• Strong track record in coaching and developing senior team members and building leadership bench strength 

Operational & Business Leadership 

• 10+ years of experience in operations, project, or service leadership within the building technologies or engineering industry 
• Proven experience managing operational performance, customer delivery, and financial outcomes 

Cross-Functional Influence 

• Demonstrated success in improving collaboration between key business functions 
• Ability to influence stakeholders across different functions and organizational levels 

Industry & Technical Expertise 

• Strong knowledge of building technologies, project execution, and service delivery environments 

Transformation & Change Leadership 

• Experience in driving operational improvements, cultural change, and organizational transformation 
  
  
  

Come join us, and #TransformTheEveryday through technology!

Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.

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