Infrastructure Engineer (Monitoring & Operations)

• Monitoring & Service Assurance

• Cloud FinOps & Governance

• Incident & Service Operations

Responsibilities

• Manage and maintain monitoring and observability platforms across applications, databases, infrastructure, and network environments (on-premise and cloud).

• Monitor system health through logs, metrics, and alerts to identify issues, perform incident triage, and coordinate timely resolution with relevant teams.

• Develop and maintain dashboards and reports to monitor service availability, performance trends, and operational insights.

• Support cloud cost monitoring and governance initiatives, including cost tracking, tagging strategies, and optimization opportunities.

• Drive continuous improvements in monitoring coverage, automation, and operational processes to enhance service reliability and efficiency.

• Participate in incident management, maintain documentation, and provide after-hours support when required.

Requirements

• Degree/Diploma in Computer Science, Information Technology, Engineering, or related discipline.

• Minimum 3–5 years of experience in IT operations, infrastructure support, service assurance, NOC, or cloud environments.

• Hands-on experience with monitoring and observability platforms such as CloudWatch, Grafana, Prometheus, Splunk, ELK Stack, or similar tools.

• Experience working in hybrid environments (on-premise and AWS cloud).

• Strong understanding of infrastructure, system, network, and application monitoring concepts.

• Familiarity with AWS Cost Explorer, cloud budgeting, tagging strategies, and cost optimization practices.

• Knowledge of ITIL processes including Incident, Problem, and Change Management.

• Exposure to SRE practices and service reliability principles is advantageous.

• AWS Associate Certification and/or AWS FinOps Certified Practitioner preferred.

• Strong analytical and troubleshooting skills with the ability to correlate events across complex systems.

• Strong communication and stakeholder management abilities.

• Self-driven, proactive, and able to work independently in a fast-paced environment.

• Willing to provide after-hours support when required.

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Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076