IT Executive

・Provide onsite technical support and administration for end-user devices, including desktop PCs, notebooks, printers, corporate mobile devices, projectors, peripherals, and other workplace IT equipment.

・Deliver movement, additions, changes, and decommissioning services for workplace hardware and software across service locations.

・Install, remove, relocate, configure, test, and set up hardware and locally connected devices.

・Perform local software installations and reinstallations based on approved service requests and incident tickets.

・Diagnose and resolve hardware faults, including defective component replacement, coordination with manufacturers or maintenance providers, and arrangement of spare parts where required.

・Analyse and resolve software issues, including configuration checks, user-side troubleshooting, and reinstallation where necessary.

・Escalate unresolved software issues to the relevant support teams or application owners and track progress through to resolution.

・Support deployment of new hardware, software, upgrades, and add-ons for workplace users.

・Handle priority and VIP support requests requiring rapid onsite response.

・Provide first-level support for projectors, meeting room equipment, and basic network connectivity issues.