IT Executive II

・Respond to user consultations and enquiries relating to standard and non-standard client hardware and IT peripherals.

・Provide coaching and guidance to users on supported workplace devices and IT peripherals.

・Perform IT asset inventory checks and updates at least once every three months, or as required

・Update asset records in the asset management database, including equipment make, model, serial number, owner, location, and installation date.

・Report missing asset tags and discrepancies to the relevant support representatives.

・Provide administrative and clerical support to maintain effective and efficient IT operations.

・Track hardware movement using the designated asset management system and maintain data accuracy across related systems.

・Validate and process IT service requests on a regular basis, coordinating with support teams to ensure correct execution and record updates.

・Contact requestors where necessary to clarify and validate service requirements

・Maintain the storage and service point areas in a clean, organised, and controlled manner.

・Manage stock items and support supply ordering within agreed budget controls.

・Create and process purchase requisitions, update budget tracking records, and coordinate delivery of supplies, equipment, and services.

・Provide additional operational and administrative assistance required to support service delivery.