L1 Service Engineer

Shift/Schedule: Monday – Friday, 8:00 AM – 5:00 PM / Rotating Shifts /Includes On-Call
Working location: Singapore (AMK) & Malaysia

Key Responsibilities:

1.    First Response& Monitoring

Monitor equipment dashboards,systems, and helpdesk queues to detect alarms, faults, or performance drops.

Serve as the first responderfor maintenance tickets, performing initial remote or on-site diagnostics.

2.    Preventative& Routine Maintenance

Execute daily, weekly, andmonthly Preventative Maintenance (PM) schedules according to Standard OperatingProcedures (SOPs).

Conduct routine walk-throughinspections to identify wear and tear, leaks, or abnormal noises.

Perform basic servicingtasks, including lubrication, cleaning, and replacing consumable parts(filters, belts, fuses).

3.    BasicTroubleshooting & Repair

Perform basic correctivemaintenance and component-level replacements (e.g., swapping out modular parts,sensors, or motors).

Execute system resets andclear temporary faults using established troubleshooting trees.

4.    Escalation &Collaboration

Identify when an issueexceeds L1 scope and escalate to L2/L3 engineers.

Gather comprehensive data forescalated issues, including pulling error logs, taking photos, and documentingall troubleshooting steps already attempted.

5.    Documentation& Safety

Accurately log all workorders, parts usage, and time spent into our Computerized MaintenanceManagement System

Strictly adhere to allHealth, Safety, and Environment (HSE) protocols, including the proper use ofPPE and Lockout/Tagout (LOTO) procedures.

Report any workplace hazardsimmediately to the safety team.

Education & Experience:

Nitec in Engineering required.

Diploma, or certification inIndustrial Maintenance, Mechanical/Electrical Engineering Technology, HVAC, ora related field is highly preferred.

0–2 years of experience in amaintenance, technical support, or facilities role. (Recent graduates withstrong internship/co-op experience are encouraged to apply).

Technical Skills:

Foundational understanding ofmechanical, electrical systems.

Proficiency with basic handtools and diagnostic equipment (e.g., multimeters, calipers).

Basic computer literacy andcomfort learning new software systems.

Soft Skills:

Strong analytical andproblem-solving skills with a logical approach to troubleshooting.

Excellent written and verbalcommunication skills for documenting issues and interacting with teammembers/clients.

High attention to detail anda strong commitment to safety.

Physical Requirements:

Ability to lift up to 15kg, stand for extended periods, and perform physical tasks.

Comfortable working invarious environments, which may include [e.g., confined spaces, working atheights, exposure to loud noises, or outdoor weather conditions].

Ability to pass apre-employment security screening

Lu Zeng Pei
R1100200
Senior Recruiter