Logistics Field Representative

Position Summary

A Logistics Field Representative (LFR) is essentially the "boots on the ground" for a logistics operation out on-site. 

• Serves as the vital link between Airbus Helicopters (AH) strategy and frontline execution. LFR turns high-level supply chain strategy into daily execution, ensuring that goods move efficiently, safely, and cost-effectively at the client’s site.

• Primary on-site (client’s site) for all logistics matters, cultivating strong, professional daily relationships with the customer.

• Partner with customer to provide training and  guidance on proactive demand forecasting and inventory planning

• Rapid Problem Solving- Shipment arrived damaged, documentation missing, inventory shortage, etc. LFR can fix it immediately rather than waiting for email chains.

• Gather localized data (e.g., spot systemic or bottleneck issues) to help AH Central teams review, improve and optimize the broader supply chain.

• Share the Airbus and industry logistics, warehouse management good practices with the customer.

Primary Responsibilities

On-site Customer Focal Point

• Serve as the primary on-site point of contact for all logistics matters, fostering strong, professional daily relationships with client stakeholders.

• Demonstrate a proactive, positive, and communicative approach to customer engagement.

• Manage customer inquiries efficiently, escalating to specialized Airbus Helicopters departments only when required.

• Facilitate seamless collaboration between the customer across all organizational levels and Airbus Helicopters (AH) local and Central stakeholders.

Airbus Helicopters Ambassador

• Champion Airbus’s core values, processes, and service standards.

• Ensure strict adherence to Airbus protocols and industry best practices.

Quality & Safety Assurance

• Enforce full compliance with aviation, quality, and safety regulations.

• Validate logistics-level airworthiness, ensuring rigorous verification of essential documentation (e.g., EASA Form 1, Certificate of Conformance).

• Embed Human Factors and Foreign Object Debris (FOD) prevention protocols into daily operations.

• Maintain up-to-date expertise and strict compliance with Dangerous Goods (DG) regulations.

Logistics Flow Management

• Manage the full replenishment lifecycle for non-repairable parts, proactively recommending optimal procurement solutions (new, used, or reconditioned parts).

• Oversee the induction of Support Products into the repair and overhaul cycle.

• Guide the customer on meticulous physical and electronic archives for all spare and repair documentation.

Part Availability & Planning

• Guarantee the timely availability of Support Products (new, repaired, or overhauled) in alignment with End User requirements.

• Deliver actionable insights for collaborative forecasting with the customer integrating mission needs, maintenance schedules, and consumption profiles.

Warehouse Activity Supervision

• Direct the customer and optimize inbound/outbound stock movement recording.

• Direct the customer to conduct regular physical inventory reconciliations to ensure system accuracy.

• Guide and support the customer on technical documentation (logcards) and data requirements for parts returning for repair/overhaul.

• Promote best practices in logcard management and archive maintenance.

Transport Coordination

• Advise on and implement best practices for efficient transport logistics.

• Guide the customer transport planning in strict alignment with customer requirements and industry standards.

Reporting & Performance Monitoring

• Generate and disseminate comprehensive monthly activity reports to customer, local, and Central stakeholders.

• Monitor and analyze performance against contractual KPIs in collaboration with the Customer Material Manager (CLM), Customer Support Manager (CSM), and Contract Manager (CM).

• Champion the use of Visual Management practices to enhance operational transparency.

Contract Coordination

• Serve as the on-site point of accountability for designated contracts.

• Harmonize contract execution processes across all operating sites.

• Identify and advocate for continuous improvement initiatives to enhance contract value and efficiency.

Secondary Responsibilities

• Provide export control guidance to the customer:

  • International Traffic in Arms Regulations (ITAR)

  • EU and French Export Regulations

• Provide training and guidance to the local Customer Centre front office employees

Required Skills

Qualification & Professional skills

• Degree in Supply Chain Management/Logistics Business or related disciplines from a recognized university

• Minimum 5 years experience in Supply Chain environment, preferably in the aerospace industry (helicopters experience is preferred)

• Proven experience working with customers and stakeholders across all levels including senior management

• Capable of operating with high autonomy at client locations, seamlessly balancing multiple objectives across a complex, cross-functional matrix

• Communication skills, Critical thinking skills, Problem solving skills

• Aerospace technical know-how strongly preferred.  Job holder must be able to comprehend the technical specifications of equipment and perform initial assessment of the follow up processes

• Proficiency with Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP) software like SAP, and basic data tools is essential

• Skilled in collaborating with customers by providing advisory on demand forecasting and inventory optimization

• Proven work experiences to be able to independently assess logistical bottlenecks, manage escalations, and implement immediate, effective solutions in the field

Personal & Interpersonal Skills

• Team player

• Creativity & Speak-up

• Strong aerospace safety orientation and awareness

• Excellent communication skills and the ability to work effectively on own initiative

• Highly adaptable, professional, and positive behavior due to fast-paced, constantly changing situations.

• Deeply customer-centric mindset with a commitment to delivering high-quality service

• Demonstrated emotional intelligence

• A proactive problem-solving mindset and innovative approach