Parts Coordinator/ Specialist (Genset industry)

Key Responsibilities

• Prepare accurate quotations for generator spare parts based on customer and distributor requests.

• Process and track sales orders in SAP (or equivalent system) from order entry to delivery, ensuring timely fulfilment.

• Serve as the main contact for distributor and customer enquiries on parts availability, pricing, delivery, and technical clarification.

• Support identification of correct parts using manuals, BOMs, and technical documentation, including alternatives and superseded parts.

• Coordinate with supply chain, logistics, service, and engineering teams to ensure order accuracy, technical validation, and on-time shipment.

• Maintain pricing structures, discounts, and quotation consistency, and support updates in SAP or pricing systems.

• Assist in commercial support activities, including cost, lead time, and availability inputs for negotiations.

• Prepare parts lists for service projects, maintenance, repair, and retrofit activities.

• Monitor order status, backlog, and fulfilment performance, and highlight risks such as delays or stock shortages.

• Prepare regular reports on sales performance, quotation conversion, and order fulfilment KPIs.

• Support other aftermarket and parts sales activities as assigned.

Requirements

• Diploma or Degree in Mechanical Engineering or equivalent.

• 2–5 years of experience in parts sales, aftermarket support, or customer service (preferably in gensets, heavy equipment, or industrial engines).

• Knowledge of generator systems (e.g. Kohler, MTU, Volvo, MHI) is an advantage.

• Experience working with regional distributors preferred.

• Good understanding of spare parts identification and technical documentation.

• Proficient in SAP or ERP systems (order processing, pricing, inventory).

• Detail-oriented with high accuracy in quotations and order handling.

• Ability to manage multiple priorities under pressure.

• Customer-focused with proactive problem-solving mindset.

• Strong coordination and communication skills.

If interested, please submit your application to [email protected] with your expected salary and resume.

We regret that only short-listed candidates will be contacted shortly. By submitting your application or resume, you agree to the collection, use, retention, and sharing of your personal information with potential employers for their assessment.

JDA WMS Pte Ltd | EA Personnel: Pham Thi Tuyet Mai 

EA License No: 23S1595 | EA Registration No: R25127838