PLATFORM OPERATIONS ENGINEERs

CONTRACT / PERMANENT JOBS!

HELPDESK SUPPORT ENGINEER

OPERATIONS SUPPORT ENGINEER

PLATFORM OPERATIONS ENGINEER

4 numbers required

SINGAPOREANS / PRs ONLY

(S$6,000.00 & ABOVE - According to Experience) 

Contractual Period

1 Year (Start Immediate)

LOCATION

Singapore

ABOUT THE ROLE

The L1 Support Engineer will serve as the first-lineoperational support resource across a portfolio of enterprise platforms.

Key responsibilities include:

• Monitor and manage support mailboxes, ensuring timelyresponse and resolution of user requests
• Log, track, and manage support tickets through toresolution, ensuring SLAs are met
• Triage incoming issues, categorise by priority andplatform, and escalate complex technical matters to the L2/AMS team asappropriate
• Coordinate with L2 and technical teams to ensure smoothhandover and follow-through on escalated issues
• Communicate clearly with end users on issue status,resolution timelines, and workarounds
• Maintain support documentation, runbooks, and knowledgebase articles
• Support recurring governance and compliance activitiesacross platforms

Expected to provide operational support across thefollowing enterprise platforms:

• Salesforce CRM & Marketing Cloud
• Workato
• UiPath RPA
• Cumulus (Workday)
• Tableau
• Slack

JOB REQUIREMENTS

• Prior experience in IT helpdesk, application support, or L1/L2 operations roles
• Hands-on familiarity with one or more of the following platforms: Salesforce, Workato, UiPath,Workday/Cumulus, Tableau, or Slack
• Familiarity with ticketing systems and ITSM practices (e.g. ServiceNow, Jira, or equivalent)
• Candidates should possess at least one or two relevant platform skill sets
• Candidates have the relevant experience and platform exposure.
• Strong communication skills for user-facing support and cross-team coordination
• Ability to manage multiple platforms and prioritise time-sensitive requests independently

Interestedapplicants, please email detailed to-

SERVICE CONNECTIONS HR CONSULTANCY PTE LTD

Email resume to -

[email protected]/ [email protected]

Callfor more details please call at 6333 0052

Mondays to Fridays

9.00am- 5.00pm

111North Bridge Road #07-30 Peninsula Plaza Singapore 179098
www.serviceconnections.com.sg

Licenseno: 09C4937 / R11022931