Product Associate, Client Solutioning

About Us

At M-DAQ Global, we’re building a World without Currency Borders™.

As a pioneering fintech group specialising in foreign exchange (FX) and payment solutions, we power seamless cross-border transactions for businesses around the world. Headquartered in Singapore, ASEAN remains a key focus of our growth strategy as we continue expanding our presence across regional and international markets. Through our proprietary technology and single API integration, we deliver FX clarity, payment certainty, and global payment mobility that help enterprises and SMEs navigate cross-border trade with confidence.

Today, M-DAQ has a strong presence across Singapore, Indonesia, Malaysia, China, Hong Kong, Japan, the United Kingdom, and beyond. More than 300 employees across our regional offices support businesses in over 45 markets globally, facilitating multi-billion-dollar cross-border transactions annually.

We provide a comprehensive suite of FX, collections, and payment solutions, enhanced by AI-driven onboarding, compliance, and advanced risk management capabilities designed to help businesses operate more efficiently across increasingly complex cross-border environments.

At M-DAQ, we foster a collaborative and people-oriented culture where employees are encouraged to contribute ideas, take ownership, and grow together. Alongside a flexible hybrid work environment, employees can also look forward to team celebrations, wellness initiatives, and regional gatherings that bring colleagues together across markets.

Our employee experience and growth have also been recognised through industry and workplace accolades, including:

• The Financial Times High-Growth Companies Asia-Pacific 2026
• The Straits Times Singapore’s Fastest Growing Companies 2026
• Tech in Asia Singapore’s Top Fintech Companies 2026
• Employee Experience Awards - Best Hybrid Work Model

For more information, please visit: www.m-daq.com.

About the Role

As Product Client Solutioning Associate, you will support the payments product team on product solutioning, integration and post-sales support for enterprise clients. You will be working closely with stakeholders in the Technology and Sales team to build out requirements that will give customers a holistic experience on our application.

You will be reporting to the Head, Payments Product and working under our entity M-DAQ Payment Solutions. To learn more about the Payments business, visit https://www.linkedin.com/company/wallex/

Key Responsibilities

• Support pre-sales product solutioning: Collaborate with the Sales team to understand enterprise client needs and propose tailored product and integration solutions that align with business objectives.
• Assist in post-sales implementation: Work closely with clients and internal teams to ensure smooth onboarding, integration, and adoption of payment and FX solutions.
• Coordinate API integration efforts: Review technical specifications, assist in designing integration flows, support testing cycles (UAT, regression), and troubleshoot issues during implementation.
• Maintain and enhance product documentation: Keep internal and external resources up to date, including feature specs, integration guides, change logs, and product fact sheets.
• Provide technical support for enterprise clients: Investigate and resolve integration or product-related issues, working with Engineering and Operations to ensure timely resolution and client satisfaction.
• Support product analytics and reporting: Monitor key metrics such as integration success rates, error rates, and client adoption; generate insights and dashboards to inform product decisions.
• Participate in stakeholder and partner meetings: Join onboarding calls, technical discussions, and solutioning workshops, especially for China market clients or Mandarin-speaking stakeholders.
• Collaborate cross-functionally: Work with Legal, Compliance, Operations, and other teams to ensure product releases meet quality, regulatory, and risk standards.
• Stay informed on fintech and payments trends: Proactively learn about API ecosystems, competitive landscape, and market-specific nuances, especially in the China / Chinese-speaking market.

Job Requirements

• Bachelor’s degree (or equivalent) in Computer Science, Software Engineering, Information Systems or a related technical field.
• Strong technical knowledge: You have hands-on or academic experience with software/integration concepts, APIs (REST/SOAP), data formats (JSON, XML), technical spec review, system-to-system integration.
• At least 1 year of relevant experience (internship, co-op or full-time) in a product, technical product, integration or engineering role is preferred.
• Native fluency in Mandarin Chinese is a must.
• Excellent interpersonal and communication skills: you are comfortable working with multiple stakeholders (engineering, sales, operations, legal) and translating between technical and business language.
• Meticulous attention to detail — you deliver work of high standard, check accuracy of information, maintain clear documentation and follow through to completion.
• Strong team player, able to manage multiple tasks, track progress, raise issues early, and contribute proactively.
• Strong analytical mindset — comfortable working with data, deriving insights, generating summaries or dashboards.

Why Us?

• Be part of a mission to create a World without Currency Borders™
• Work alongside collaborative and diverse regional teams
• Gain exposure to cross-border payments, FX solutions, and global fintech innovation
• Opportunities to learn, grow, and take ownership in a fast-growing company
• Flexible hybrid work environment with a people-oriented culture
• Competitive remuneration package and employee benefits
• Dismiss services promo card