Product Support Engineer (Aerospace MRO)

What We Offer

Experience the Liebherr Culture and Belief of “One Passion. Many Opportunities.” Immerse in our diversified workforce and make a meaningful, real-world impact with our organisation. We offer a competitive starting salary along with comprehensive medical, dental, and lifestyle benefits. Additional perks include two-way transportation provided to/from Clementi MRT, a friendly and nurturing environment and good work-life balance.

The Job

The Product Support Engineer will be responsible for providing engineering/technical support and expertise to airlines and MROs for the Liebherr products in-service or preparing the entry into service.

What You Can Expect of the Role

• You’ll act as the focal point for reporting, monitoring, and following up of technical issues related to product reliability and performance with OEMs, operators, and customers.
• You’ll assist with warranty investigation, elaborate technical conclusions, and make recommendations for warranty decisions.
• You’ll liaise with the Liebherr Group’s AER network (OEMs & MRO sites, as required) to establish responses to technical queries and support Field Service Representatives (FSR).
• You’ll support the review of removal data and analysis of operational data for technical review, reliability analysis, and monitoring (e.g. fleet, system, component MTBUR).
• You’ll review changes and updates to Technical Publications (CMM/CRM/SIL/SB) and provide guidance (e.g. repair shop, repair development.) on recommended/necessary follow-on action.
• You’ll update and implement Technical Publication changes into the internal database and resolve any queries and/or discrepancies in technical documentation with the OEM.
• You’ll support capital equipment justification, cost estimation, and ROI analysis fornew capability projects.
• You’ll respond to customer or business partner requests for technical case or engineering disposition.
• You’ll initiate and support OEM engineering activities (e.g. work scope review, preventive maintenance programs).
• You’ll participate in the specification, review and selection of vendors/suppliers related to repair requirements.
• Any other duties as assigned.

What We Expect of You

• Engineering degree in the field of Mechanical /Electronic / Aerospace or Aeronautic or equivalent.
• 3 - 5years’ work experience related to aviation repair or aviation industry environment.
• Demonstrated experience in Part 145 organization repair workflow processes.
• Experience in maintenance or overhaul of Aircraft landing gears will be advantageous.
• Key understanding of Hydraulic / Pneumatic theory and operation.
• A broad knowledge of theory, principles and practical application of key management tools, such as project planning, risk assessment, statistics, and statistical process control.
• Good understanding of technical documents (such as CMMs, engineering drawings, wiring diagrams, pneumatic, hydraulic, mechanical, electrical schematics), process qualification & capability certification.
• Strong communication skills and ability to work in a team organization.
• Flexibility to take on other various engineering related assignments / responsibilities as required for future growth of operations.
• Occasional travel to domestic / international destinations for purpose of training / work-related objectives (estimated 10% - 20% of time on annual basis)

Who We Are

Liebherr-Aerospace is a leading European manufacturer and global supplier of Air Management, Flight Control, Actuation and Landing Gear systems as well as Gearboxes. Liebherr-Aerospace’s dedicated regional service centre, Liebherr-Singapore, provides a wide range of support services to the aviation industry in Asia-Pacific.