Production Support

Description:

Primary Skill UnixSQL

Secondary Skill Avaloq

1 JobGroup Overview

 Member of the Production Service team to support systems used by International Wealth Management Division IWM

 Engage in incident problem and change management for IWM systems

 Ensure requests from fronttoback users supporting IWM business are dealt with effectively and efficiently

 Identify cause of system issues and provide remedyworkaround for affected users as well as to escalate the problem to vendor development team

 Excellent communication skills at all levels with the ability to present information in a professional and mature manner

 Good knowledge of Avaloq Banking System is a plus

2 Responsibilities

 Provide daily application support and system support to IWM business on shift 7am  4pm 9am  6pm on call support and manning the IWM IT Helpdesk

 Maintain high performance and availability of production environment

 Monitor critical components of the system and troubleshoot problem areas

 Liaise with users to ensure production incidents are resolved on a timely basis and that remedial actions are taken

 Coordinate with infrastructure team development team and vendors on system upgrade release management and change implementation

 Manage and keep track of production issues follow up incident postmortem to mitigate root cause

 Work closely with development team members to provide UAT support and handle production rollout for both BAU changes and projects

 Work closely with regional IT teams cross IT BUs to maintain effective upstream  downstream processing

 Participate in business continuity planning and exercises

 Participatesupport in regional andor global projects

3 Requirements indicate mandatory orand preferred Education Required

 University graduate with minimum 3 years of application support experience in application support role in banking environment financial institution

 Experience in supporting Wealth Management system Order Management system Execution Management System

 Hands on experience in Oracle 19c MSSQL UNIX and Windows operating environments

 Ability to multitask and prioritize under pressure

 Excellent analytical and problemsolving skills

 Willing to learn and able to adapt to different technologies

 Selfmotivated responsible and reliable team player

 Hands on experience in either Avaloq MarginMan or AWS

 Strong experience of working with Unix based applications  ability to write scripts and work on automation

 Experience with job scheduling systems ideally Autosys

Preferred

 Completed Avaloq Certification training

 ITIL v3 or similar qualifications

 Knowledge of market data and financial models will be advantage

 Practical understanding of FIX protocol

 Understanding on cloud operations microservices pythonperl and excel skill

 Communicates well  across all levels

 Demonstrate basic financial understanding in FXMMEquityDerivatives and associated front to back operational workflow