Quality Assurance Engineer

SUMMARY:

The Training and Quality Assurance Officer is responsible for ensuring the company maintains and adheres to vehicle engineering maintenance policies, procedures & standards and effectively monitors adherence through regular audits to ensure compliance as well as providing an engineering training service to the Singapore engineering function and assisting in the specification of new vehicles and components, working with the manufacturers to ensure the correct product is delivered on time, to specification and is fit for purpose. The role requires close liaison with staff members at all levels across the business and with the Land Transport Authority (LTA) approved assessors and auditors.

PRINCIPAL RESPONSIBILITIES AND AUTHORITIES:

• Support the business, particularly the Engineering Director, with engineering compliance, Health and Safety and vehicle maintenance audit requirements;
• Coordinate an on-going schedule of internal engineering maintenance audits centred on monitoring compliance with LTA requirements;
• Provide the senior executive with regular updates on engineering maintenance audit reports, and if issues exist adopt a supportive and coaching approach to ensure that issues are rectified and to prevent recurrence;
• Perform follow-up audits to ensure audit recommendations have been implemented;
• Work with purchasing staff to establish quality requirements from external suppliers;
• Ensure vehicle inspection and repair processes meet international and national standards;
• Identify ways to reduce waste and increase efficiency;
• Monitor performance by gathering relevant data and producing statistical reports;
• Generate and publish reports that summarise engineering maintenance compliance audit findings, safety issues and contractor performance as well as identify any key issues that need to be brought to management’s attention;
• Generate, develop and integrate preventative maintenance and servicing schedules;
• Identify technical issues arising from operational experience and generate solutions either internally or through the vehicle manufacturer;
• Conduct complete cost analysis investigations identifying and implementing improvements including (but not limited to) monitoring the life span of high value units and analysis of early life failures;
• Devise, review and continuously update vehicle diagnostic procedures, work systems and overhaul procedures;
• Identify training requirements covering new technology at both depot shop floor and management level. This will involve supporting the implementation and delivery of training across the business;
• Responsible for producing monthly management reports summarising breaches of engineering compliance, safety issues, and identifying key issues that need to be brought to management’s attention;
• Provide technical support and guidance to front-line engineering to resolve vehicle problems;
• Establish and maintain provision of correct tooling and diagnostic equipment best suited for the depot staff and technician use. Ensure provision of training in the use of the equipment and provide front-line support as required by users of the tools and equipment;
• Support the accreditation of the ISO standards within the business;

Specification and Parts Quality

• Understand the business requirements of Singapore specification buses;
• Liaise with vehicle manufacturers and suppliers on matters related to reliability and quality; and
• Work closely with the Engineering Manager to ensure that buses and their component parts are performing to specification at acceptable cost.

Quality Management Standards

• Have a working knowledge of quality management standards;
• Undertake audits at Tower Transit Singapore;
• Follow up on non-conformance and assist in providing compliance solutions; and
• Liaise with external qualification bodies and assist as necessary in their audits.

REQUIREMENTS:

• Degree in Mechanical Engineering or equivalent with at least 2 years of engineering audit experience in an automotive industry or a Diploma with at least 5 years experience.
• Flexibility in working hours to ensure commitments to operational requirements are fulfilled;
• Remain up to date with any new engineering or health and safety legislation, or policy that may affect the working environment or vehicle maintenance regime;
• Appropriate trades qualifications;
• Experience and thorough knowledge of bus maintenance;
• Qualified Auditor;
• Experience working at a senior compliance/audit level ideally within the transport industry with a demonstrated track record of results;
• Demonstrated leadership and motivation skills;
• Build strong working relationships both internally and externally;
• Strong communication skills, both written and oral, with ability and confidence to undertake group presentations;
• Computer literate with relevant experience in diagnostics and repair software;
• Understanding or a willingness to learn bus depot operational procedures and working practices; and
• Candidate with ACTA certification would preferred.