Quality Coordinator / Engineer

Manage QA activities to support both internal (supply chain) & external (supplier/customer) stakeholders

Principal Duties and Responsibilities:

• Drive Customer Quality Communication and Satisfaction

1. Proactively develop plans with Suppliers and Internal Teams to promote Quality, Operations, Process and product improvements for customers.

2. Derive and own the voice of the customer regarding Product, Process, and Quality systems and drive improvement projects within the company / Supplier.

3. Manage Suppliers and Internal Teams to follow up Quality-related Process/ Product Change Notification to customers.

• Respond to Customer Issues Regarding Product Quality and Quality Systems

1. Participate in investigation and resolution of product and non-product feedback from customers, to ensure accountability towards quality report management.
2. Prepare, follow up, and update corrective action reports to meet the objective of customer feedback.
3. Participate in customer site visits and customer on-site audits.
4. ssist in reviewing customer specifications to ensure consistency with information provided by internal and external stakeholders.
5. Prepare data analysis and trend reviews with both external (Customer and Supplier) and internal stakeholder, when required.

• Quality Assurance - Product Release

1. Quality Assurance gate for Material (Traded & Production) routine release with our enterprise system.
2. Quality Assurance gate for Releasing/blocking of materials on functional activities like Non-Conformance Management and Inventory transfer.

• Non-Conformance Material Review (NCMR) Management

1. Participate in Block/Stock meeting on behalf of the Quality Assurance Department.

2. Provide disposition direction on material under NCMR.

3. Periodically update and manage the status of Non-Conformance Management Review, for closure.

Performs other duties as assigned by the Quality Manager.

Minimum Educational (Formal Training, Languages, Abilities) and Experience Requirements:

• Diploma/Advanced Diploma in Engineering related discipline (Quality, Chemical, Manufacturing)

• Experience in Manufacturing/Supplier management is preferred.

• Fresh graduate with strong interest & good attitude is also strongly encouraged to apply

• Salary and position will be commensurate with experiences.

 Other Requirements:

• Ability to communicate in Mandarin due to demographics of supplier/customer.