Regional Application Engineer Manager

JOB MISSION

The Application Engineer Manager is responsible for the day-to-day management, training and development of Application Engineers who provide support for integration or technical projects.  Help manage the P/L (profit and loss) while ensuring all client and company business needs are met. 

DUTIES

·       Attend meetings with customers and Project Management team to analyze and determine customer system needs and provide recommendations.

·       Understand all customer commitments / contracts/ standards and ensure that all fulfilments are met to milestones and quality standards.

·       Ensure new hires are trained to comply with client standards/processes.

·       Work with the Design and Project Management team to engineer systems.  Take overall responsibility for estimating Application Engineering tasks during projects.

·       Create test plans, coordinate with commissioning team and test systems.

·       Create and set up the server OS, database, application, and services in line with the client’s requirements.

·       Configure the system to continue to run in an optimal state via regular archives, backups, and maintenance.

·       Work with the commissioning engineers to fully test and bring the system online.

·       Customize system to customers’ business model.

·       Work in compliance with the company’s Health and Safety standards and requirements—with the safety of self and others in mind at all time.

SECONDARY DUTIES

·       Troubleshoot system / security network related issues over the phone.

·       Train customers and technicians on proposed and installed systems.

·       Document and maintain system architecture and parameters based on customer standards.

·       Continue to investigate new technologies that can assist our customer base and increase our productivity.

·       Continue higher education in management or security industry to support management role.

·       Attend industry tradeshows as needed and maintain a professional working relationship with manufacturers.

MANAGERIAL RESPONSIBILITIES

·       Oversee Application Engineering team, and work together with Project Management team, to ensure client needs are met with minimal scheduling conflict.

·       Identify and plan for future hiring needs.

·       Responsible for initiating and participating in the hiring efforts for the Application Engineering team by alerting HR and Director of Professional Services of open positions.

·       Work with Director of Professional Services to ensure company strategic policy and technological consistency is achieved globally.

·       Mentor Application Engineers to enhance both technical & general business management skills. 

·       Empower Application Engineering team to keep up to date with current market developments and further their continuous professional development.

·       Continually improve quality and efficiency within the organization.

·       Schedule and coordinate Application Engineers for projects.

·       Responsible for approving timesheets, expense reports and leave applications.

·       Hold regular one-on-one meetings with direct reports.

·       Responsible for scheduling technology training as directed by the Director of Professional Services.

·       Review RFP, RFI, RFQ’s and provide feedback to ensure a successful proposal.

·       Work with various teams to develop a statement of work.

·       Review team-created project plans and identify deficiencies and corrective measures.

SKILLS

• Customer-focused with strong written and verbal communications skills

• Ability to efficiently manage people multiple tasks, activities, and events simultaneously

• Strong interpersonal skills and proven ability to drive results in a multicultural and global environment.

• Effective ability to prioritize, provide leadership and direction to others.

QUALIFICATIONS

·       Bachelor’s degree in Computer Science or relevant industry experience.

·       Minimum of five years managing a team of five or more direct reports.