Security Systems Specialist

Role Summary

The Security Systems Specialist maintains and administers enterprise security systems including access control, video surveillance, visitor management, and associated databases. This role provides hands-on global support, coordinates vendors for repairs and installations, and delivers first-line troubleshooting and customer support to employees and security stakeholders.

Key Responsibilities

1) Systems Administration & Operations

• Maintain and administer Access Control, CCTV, and Visitor Management platforms, including servers, workstations, client software, and field devices
• Configure, monitor, and troubleshoot controllers, panels, boards, card readers, cameras, encoders, recorders, and operator workstations
• Monitor system health (cameras, readers, NVRs), investigate alerts, and drive timely remediation
• Create, update, and audit access levels, schedules, door groups, and hardware associations
• Support certificate management, software updates, firmware upgrades, backups, and restores
• Maintain system documentation including diagrams, SOPs, checklists, and change records

2) Customer & Stakeholder Support

• Provide Level 1 troubleshooting and customer support for ticketed requests from the Security team and an employee population of approximately 19,000 users
• Deliver desktop and hardware support for Global Badging, HQ GSOC, and U.S. lobby and reception teams
• Assist Badging with ACS areas, contact sheets, and area owner lists
• Train operators and reception staff on daily tasks, best practices, and basic troubleshooting

3) Projects & Vendor Coordination

• Coordinate vendors for corrective repairs, preventive maintenance, new installations including testing and commissioning, and site projects
• Attend project meetings, propose security recommendations, capture technical action items, and close tasks on schedule
• Stage, configure, and quality-check new devices and servers prior to deployment
• Manage spares, warranties, and asset records to ensure inventory accuracy and readiness

4) Security Governance & Reliability

• Follow change, incident, and request workflows with clear communication and timely updates
• Perform routine system health checks, retention reviews, and storage capacity monitoring
• Assist with access reviews, audits, and evidence requests from Security, HR, Legal, and Compliance
• Protect privacy and sensitive data when handling video and access records
• Contribute to after-action reviews and continuous improvement initiatives

Required Qualifications

• Experience supporting enterprise access control and video systems in a corporate or campus environment
• Hands-on knowledge of controllers, panels, boards, card readers, cameras, NVRs, PoE switching, VLAN fundamentals, and Windows clients
• Experience using ticketing systems with clear, professional written customer updates
• Strong customer service mindset, attention to detail, and ability to manage multiple priorities
• Willingness to participate in a shared on-call rotation and adjust hours as needed to support global sites

Preferred Qualifications

• Familiarity with Lenel OnGuard, Mercury-based controllers, and reader technologies such as OSDP and HID
• Experience with Genetec and/or ExacqVision, including system health monitoring and video retention concepts
• Basic SQL for reporting and troubleshooting; basic PowerShell for administrative tasks
• Understanding of certificates, TLS, and Windows Server patching and backup processes
• Experience coordinating vendors for repairs and small-scale projects
• Exposure to GDPR and privacy-by-design principles for video and access data
• Experience working with ServiceNow or similar ticketing and change-management platforms