Senior Engineer

Reporting to Head of IT Security and Infrastructure, this role will be responsible for delivering secure, reliable, and efficient end-user services across the organization. This role will be based in Singapore.

Key responsibilities:

· Provide advanced (L2/L3) support for end-user devices, including laptops, desktops, and mobile devices

· Ensure high service availability and performance for end-user computing services

· Support and maintain Microsoft 365 services for APAC regional consumption

· Support enterprise collaboration and video conferencing solutions (e.g. Microsoft Teams Rooms, Poly devices)

· Ensure endpoint patching, vulnerability remediation, and compliance with corporate security standards

· Support identity and access management controls (Entra ID, Conditional Access)

· Ensure the managed IT environment is fulfilling compliance/security requirement

· Develop and maintain technical documentation, SOPs, and user guides

· Support workplace transformation initiatives, including digital experience and AI-driven solutions

· Maintain accurate IT asset inventory and support security hygiene activities

· Assist in Vendor, Contract and License Management

· Providing support on IT Procurement

· Act as a trusted technical advisor on end-user technologies and productivity solutions

The successful candidate:

· BSc in Computer Science or relevant field

· 8 years of experience in End User Computing, Desktop Engineering, or IT Support roles

· Strong hands-on experience with:

· Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)

· Microsoft Intune / Endpoint management platforms

· Entra ID (Azure AD) and device identity management

· Experience supporting Windows, macOS, and enterprise end-user environments

· Sound knowledge in endpoint security solution such as EDR, patch management, asset management tool

· Experience with scripting or automation (PowerShell or similar)

· Familiarity with ITIL practices and service management processes

· Experience in regional or multi-site IT environments

· Exposure to digital workplace technologies such as Microsoft Copilot or AI-driven tools

· Working knowledge of office automation products and computer peripherals, like printers and scanners

· Excellent problem-solving and multitasking skills

· Customer-oriented attitude and ability to work under pressure

· Must be strong on written and verbal communication skills in English

· Technical certification with ITIL, PMP, MSITP, CCNA is strongly preferred

· Candidate with AI technology adoption experience for End User Computing is highly desirable