Senior Manager, Operational Excellence & Transformation (Public Healthcare) #HMZ

About the Role

This opportunity is suited for individuals passionate about transforming healthcare operations and improving patient experience through innovation, operational excellence, and strategic project management. You will play a key role in driving service transformation initiatives, supporting new healthcare facility developments, and enhancing care delivery models through process improvement, digital adoption, and cross-functional collaboration.

Who should apply?:

• Professionals with experience in healthcare operations, service transformation, operational excellence, or large-scale project management
• Individuals with strong stakeholder management skills and experience coordinating across multidisciplinary teams
• Candidates who enjoy driving process improvements, workflow optimisation, and change management initiatives
• Healthcare professionals or project leads with exposure to operational readiness, new facility setup, commissioning, or healthcare transformation projects

Key Responsibilities

• Lead and oversee service transformation and operational improvement initiatives within a healthcare setting
• Drive strategic planning and execution of programmes aimed at enhancing patient experience, service delivery, and operational efficiency
• Support initiatives focused on patient activation, self-help, and self-care through innovative care delivery models
• Manage projects related to new and redeveloped healthcare facilities, including workflow planning, service design, operational readiness, and commissioning activities
• Coordinate and track project milestones across areas such as manpower planning, IT implementation, equipment procurement (FFE), facility setup, testing, and operationalisation
• Collaborate closely with cross-functional stakeholders to ensure smooth implementation of transformation initiatives and effective change management
• Develop and monitor workplans, KPIs, and performance indicators to drive continuous improvement outcomes
• Support healthcare transformation efforts through process optimisation, digital adoption, workforce transformation, and operational excellence initiatives
• Contribute to community health and preventive care initiatives aligned with evolving healthcare models and population health needs
• Lead, mentor, and guide teams/workgroups to achieve operational and strategic objectives

Requirements

• Min. Degree in any discipline
• At least 7 years of relevant experience in areas such as healthcare operations, service transformation, process improvement, project management, operational excellence, healthcare technology, quality, or patient safety
• Strong leadership, stakeholder management, and strategic planning capabilities
• Certifications in Lean Six Sigma / PMP / IHI will be advantageous
• Excellent communication, interpersonal, and collaboration skills
• Prior experience in healthcare transformation or operational improvement initiatives will be advantageous

Qualified applicants, please send a copy of your resume in MS Word to:

[email protected]

or call Melanie at 6736 3280 for further enquiries

All information will be treated with confidentiality and only selected candidates would be notified

Consultant: Melanie Zheng Zhiyuan

Designation: Principal Consultant/Division Manager

CEI Reg No: R1104774

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