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Senior Regional Executive

salary Salary :

$5,000 - 6,000 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Senior Regional Executive

Job summary

  • Regional governance and enablement role supporting Southeast Asia Epson Sales Companies (ESCs) in the development and management of Epson’s Service Partner ecosystem.
  • Responsible to establish Service Partner framework, performance measurements, governance standards, and operational policies to ensure sustainable, performance driven, customer-centric service network across the region.
  • Work closely with ESC Customer Service teams and Regional Technical teams to drive partner capability development, performance improvement, and operational excellence.
  • In scope for both B2C and B2B Service Partners.

Key Responsibilities Partner Governance

  • Develop and govern service partner frameworks (appointment, assessment, categorization, development, motivation)
  • Establish holistic visibility of partner metrics (service level, business, MIF) with dashboards to better facilitate service partner review and development initiatives

Service Governance

  • Review and improve service policies, standards, and operational frameworks.
  • Drive harmonization and best practice across ESCs.

Compliance & Control

  • Support governance, compliance, audit, and personal data protection requirements.
  • Monitor adherence to policies and coordinate corrective actions where required.

Strategic Projects

  • Lead or support service transformation / strategic projects including coordination with key stakeholders (SEC, Business units, ESCs)

Job Requirements

  • Bachelor’s degree in business, Engineering, Operations Management, Information Systems, or related disciplines.
  • Minimum 5 years of relevant working experience.
  • Experience in customer service, operations, business process improvement, governance, project management, or service partner management is preferred.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work effectively with stakeholders across different countries and functions.
  • Proficient in Microsoft Excel and PowerPoint.
  • Experience with Power BI, CRM systems, or data analytics tools will be an advantage.

Preferred Attributes

  • Self-driven and proactive.
  • Strong organizational and stakeholder management skills.
  • Comfortable working in a regional and cross-cultural environment.
  • Able to manage multiple priorities and projects simultaneously.
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About the Company

EPSON SINGAPORE PTE LTD

EPSON SINGAPORE PTE LTD Epson Singapore Pte Ltd was established in October 1982 as Epson Electronics (Singapore) Pte Ltd, a wholly owned subsidiary of the Seiko Epson Corporation, Japan, with the objective of promoting the sales and marketing of Epson printers in the region. In 1987, our bus...

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