Senior Sales Engineer

Job Description:

1. Develop Technical Expertise:

• Develop technical knowledge of in-house manufacturing processes, products features, benefits and materials to effectively promote Micro-Mechanics products

• Stay updated on industry advancements and product innovations to remain competitive in the market

2. Customer Relationship Management:

• Build and maintain strong relationships with existing and potential customers by understanding their business model, operational needs and pain points

• Serve as primary point of contact for customers, offering customized solutions and addressing inquiries regarding product specifications, applications, and sales related matters in a timely and professional manner

• Ensure customer satisfaction throughout entire sales process by proactively following up and addressing concerns promptly

• Act as an escalation point for any complex or unresolved customer inquiries or quality issues, ensuring that issues are promptly addressed and resolved at the managerial level

• Advocate for customers within organization, ensuring their needs and concerns are heard and managed

3. Sales Strategy Development:

• Collaborate with sales team to implement sales strategies aimed at meeting or exceeding sales targets

• Identify new business opportunities, conduct market research and assess competitors’ offerings

• Lead contract negotiations and manage end-to-end sales cycle, ensuring alignment with customer requirements and company objectives

4. Product Presentations and Improvements:

• Conduct product presentations and meetings with customers to showcase Micro-Mechanics' offerings

• Work with internal team to customize presentations to address customer-specific challenges, ensuring clarity on the advantages and benefits of offered solutions

• Participate in product development process by providing feedback from customers on design, functionality, and performance to improve product offerings

5. Sales Reporting and Performance Tracking:

• Regularly update on market trends, customer feedback, and sales performance through weekly and monthly reports

• Track and analyse sales data to identify patterns, opportunities for improvement, and areas requiring attention

Requirements:

1. Educational Qualification:

• Diploma or bachelor's degree in engineering or related field is typically required

• Advanced certifications or training in sales or technical fields are a plus

2. Industry Experience:

• Previous experience or familiarity with semiconductor or precision manufacturing industries is highly preferred

3. Work Experience:

• 3–5 years of experience in a Sales Engineer, Field Application Engineer, or Technical Sales role, preferably in manufacturing, semiconductor, or industrial environments

• Hands-on experience supporting the end-to-end sales cycle, including customer engagement, technical proposal support, and contract negotiation

4. Communication:

• Excellent communication and interpersonal skills to effectively interact with customers at all levels, build rapport, understand customer’s needs, and deliver sales presentations

5. Problem-Solving Abilities:

• Strong analytical problem-solving skills to assess customer needs, provide technical solutions, and troubleshoot challenges

6. Travel & Flexibility:

• Willingness to travel to meet with customers, attend industry events and internal business development activities

• Flexibility in working hours to accommodate urgent requests and customer schedule in different time zones

7. Customer-Centric Mindset

• Proactive and customer-focused attitude, with commitment to build long-term partnerships and delivering exceptional service